Account Managers are responsible for ensuring both client and company needs are understood
and satisfied. Duties include handling customer inquiries, working to find solutions and working relentlessly with
other departments to ensure an exceptional customer experience.
Major Responsibilities:Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewalsCustomer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.Solid organizational skills to initiate, establish and relentless pursue tasksAbility to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven cultureContinuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomesAbility to positively adapt to change in a highly dynamic work environmentEducation and Experience:2+ years of experience in a customer facing roleExperience with sales prospecting, account management, and sales processesOutstanding communication skills with presentation building experienceProficiency with the Google Suite, Excel and Powerpoint for presenting information in a compelling wayStrong analytical skills and a passion for finding solutionsLightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United
Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and
mobility by providing the insights needed to build and develop our people, our institutions and companies, and
our communities.
Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity
regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status,
disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to
diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we
encourage our employees to bring their authentic, original, and best selves to work.
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