Network Account Manager - Oncology

Position/Title: Network Account Manager (NAM) Oncology

Reports to:  Network Account Manager Lead 

Location: Bulgaria, Sofia  

Role summary:   

• Responsible for demand generation based on an understanding of customer needs, and the ability to service and connect account level customers to meet agreed business objectives.  

• Responsible for calling on practicing physicians, hospitals, organized care, and other health-related organizations/personnel within an assigned territory.  Provides the most current information pertaining to Pfizer products and their approved indications in a manner which will ensure the appropriate use of these products and achieve the business potential of the territory.  

• Identify market trends and translate them into business opportunities. 

• Focused on uncovering unmet needs, enabling networks, and partnering on promotional meetings, coordinating logistics and sales information within the assigned territory 

Role Responsibilities 

Organizational leadership  

• Drive omnichannel adoption among the assigned customer group 

• Develop skills to make value-based, outcome-driven decisions 

• Support a team climate for productivity and respect 

• Work in the field with all members of the team to counsel on improvement of selling skills, product knowledge, and capabilities needed for successful representative development 

• Model Pfizer Core Competences 

Market/customer insights 

• Identify Customers, incl. decision making / influencing network 

• Connect and communicate multiple insights from various stakeholders to develop an account plan of action 

• Disseminate information via multi- and omnichannel communication in the customer target group via the customer preferred channel 

• Ensure customer support by engaging with customers through both in-person and virtual interactions 

• Identify country market business potential and manage resources to exploit opportunities: 

• Targeting strategy reflects customer focus 

• Territory analysis of potential and comparative sales and territory development plans in place 

• Feedback from customers and staff 

• Problem-solve complex account/ institution challenges related to billing and product procurement with stakeholders 

• If applicable, analyze current contracts, identify opportunities, and execute contracts with customers in collaboration with Health Access Manager 

• Respond to customer requests by connecting with cross functional team to provide responses and input. 

• Arrange meetings to support communication and education related to our disease areas 

• Bring customers together to progress areas of mutual interest related to our therapy areas (e.g. to establish and optimize cross-sectoral and cross-specialty referral structures   

Performance Indicators (KPIs) 

• Sales Targets 

• Digital Targets 

• Market share and growth 

• Responsiveness to dynamic market & realizing the commercial opportunities 

Compliance 

• Ensure high standards of Compliance to norms, policies, and procedures. 

Knowledge, skills, background, abilities                          

• University degree in Science, Health Sciences or Business 

• Preferably 2 to 5 years of sales experience (healthcare, pharmaceutical or related field is an advantage) 

• Successful implementation of digital programs/tools 

• Excellent communication skills (verbal and written) 

• English Proficiency is a "nice to have" 

• Customer Focus 

• Strategic Thinking 

• Experience in the specific therapeutic area" to be considered as an advantage 

 
Work Location Assignment: Field Force Remote

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.