RMM Systems Administrator

About the Role: We’re looking to add a new Systems Administrator to our talented RMM Team to deliver best in class service to our external and internal customers. The ideal candidate is a highly motivated, self starter who can work independently or as part of a team and bring fresh ideas to the table related to automating repeatable tasks and processes. In this role, you’ll be presented with analytical and troubleshooting tasks from both technical and non-technical users and will need the business acumen to communicate accordingly. What’s most exciting about this role is that no two days are ever the same and you will regular experience new challenges that will be rewarding and help you to grow your capabilities and knowledge at one of the nation’s leading MSP’s.  

Why Dataprise?  

• Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values. 
• Our mission is to delight our clients and create an outstanding people experience both internally and externally. 
• We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment. 
• We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. 
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.  
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. 
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. 
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. 
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.   

What You’ll Do: 

• Providing ongoing day-to-day administration of existing and future key service delivery systems and tools.
  • Remote Management System (RMS) offering based on ConnectWise RMM (custom scripting, configuration options, templates, etc.).
  • Data visualization and reporting via BrightGauge (understand data sources, build datasets and dashboards)
  • Network monitoring and alerting tools (new client deployment, device discovery, alerting channels etc.)
• Preparing and maintaining system and documentation of systems
• Configuring and tuning of service delivery systems and tools, in both deployment on client networks and global configuration for continual service improvement.
• Collaborate with DevOPs team to ensure Systems integrate with our Professional Service Automation toolset
• Assist Service Transition team in the deployment and configuration of toolsets to client networks as required in their service Agreements
• Consulting and collaborating with functional and technical staff, as well as external entities, both on- and off-site, to meet organizational goals and objectives.
• Managing all day-to-day RMM features (OS Patching, Scripting, User Onboarding/Offboarding, etc.).
• Creating and maintaining processes, policies and procedures to contribute to overall continual service improvement.

• Ensuring configuration management records are updated following the removal/installation of hardware/software.
• Providing knowledgeable assistance and coordination with field engineers, service providers, vendors and other outside support.

• Thorough knowledge of IT environments, technologies, system hosting infrastructure and platforms.
  • Microsoft Windows Server including installation, management, application deployment, and security
  • Microsoft Windows Desktop including installation, management, application deployment, and security
  • Virtualized environment (VMware, Hyper-V, etc.)
  • Public Cloud environment (Microsoft Azure, Amazon Web Services, Google Compute Engine, etc)
  • Data networking (TCP/IP), Basic Networking SNMP knowledge, IP addressing, General DNS knowledge and troubleshooting.
• Demonstrated experience with the following technologies:
  • ConnectWise RMM and related management tools
  • Auvik Network Management
  • Microsoft PowerShell scripting.
  • SQL querying, scripting and tuning
• A solid understanding of how to support 24x7 infrastructure and business critical applications.
• Skilled in performing complex, network performance analysis and root cause analysis
• Demonstrated technical skills in fault isolation and problem resolution in a production, multi-protocol, multi-vendor environment.
• Experience deploying remote software deployment mythologies and with network management and monitoring.
• Verifiable experience planning, implementing, managing, and supporting an RMM platform.
• The ability to understand customer needs and translate requirements into technology solutions and think "outside the box" for new and creative solutions.

• Experience of creating and maintaining technical support and end user support documentation.
• Familiarity with ITIL best practices for IT Service Management

• Creative thinking/ability to develop new ideas to improve network operations standards and procedures across multiple platforms.

• The capacity to work in a highly visible, fast-paced environment, with minimal supervision and major responsibility.
• An ability to work well in a team or individually.
• Exceptional interpersonal, communication, and organizational skills.
• Vendor certifications from ConnectWise, Kaseya, or Auvik desirable 
• The availability and willingness to work on an on-call rotation as needed for after-hours support.
• US Citizenship