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QA Specialist

Remote: 
Full Remote
Work from: 
Malta

Offer summary

Qualifications:

Experience in the iGaming industry, Background in quality assurance roles, Strong analytical and problem-solving skills, Familiarity with quality monitoring tools.

Key responsabilities:

  • Conduct QA audits and process reviews
  • Prepare reports summarizing quality assessments
Bullfinch Recruitment logo
Bullfinch Recruitment Human Resources, Staffing & Recruiting TPE https://Bullfinchrecruitment.com
2 - 10 Employees
About Bullfinch Recruitment
Are you tired of boring, traditional recruitment companies? Do you wish there was a recruitment company that was actually fun and enjoyable to work with? Well, now there is! Introducing Bullfinch Recruitment, the hottest new recruitment company on the block. We're doing recruitment differently, with a focus on fun, innovation, and technology. We know that recruitment can be a stressful and time-consuming process. That's why we're here to make it as easy and enjoyable as possible for both businesses and candidates. Here's what sets us apart from other recruitment companies: • For us innovation in recruitment is key in finding the right talent, we don’t just wait hoping candidates will apply or have a rolodex of CVs that we shove at people. Each role for us is unique and we headhunt to get the right person for the role. It’s not just about filling the role and getting a bum on a seat and an invoice in an inbox…it’s about making sure that the candidate is right for the company, but that also the company is right for the candidate. Continuous relationships with our partners and our candidates is key. • We have a dedicated team of recruitment experts who are passionate about helping businesses and candidates succeed. • We provide an end to end managed service from research, marketing, sourcing and screening, interview management, offer management and notice period management. Along with at no additional cost ongoing services provided which surpass the offerings from your normal recruitment agencies such as access to our Applicant Tracking System (ATS), weekly insights reporting and regular check ins with the hiring team. So, if you're looking for a recruitment company that is not a grind to work with, in fact will make your recruitment lives a lot easier, more fun and more successful while also helping you find the right talent or the right job, then contact Bullfinch Recruitment today!
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Job description

We are currently partnered with Patrianna who are on the lookout for a QA Specialist to join their team!

About Patrianna

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth

The role

As a QA Specialist, you will play a crucial role in ensuring the Player Operations teams consistently deliver exceptional service. Your expertise will be instrumental in conducting thorough quality assessments, providing constructive feedback, and driving continuous improvement initiatives to uphold service excellence.

Key Responsibilities:

  • Quality Expert: Serve as the quality control specialist across the operations department.

  • Audits and Reviews: Conduct process reviews and QA audits of processes and content to ensure compliance with company policies and standards.

  • Insight Reporting: Provide detailed insights to your manager based on audit findings.

  • Root Cause Analysis (RCA): Identify recurring issues through RCA and develop action plans to improve Service Level Agreements (SLAs).

  • Calibration Sessions: Participate in regular calibration meetings to maintain consistency in quality standards across the team.

  • Complaint Investigation: Investigate customer complaints and instances of non-conformance, documenting findings and recommending improvements.

  • Process Documentation: Regularly update procedural documentation to reflect best practices and any process changes.

  • Reporting: Prepare weekly and monthly reports to summarise quality assessment results and highlight areas for improvement.

  • Audit Management: Ensure QA audits are completed accurately and on time, maintaining precise records of findings.

  • Process Improvement: Engage in focused group discussions to identify opportunities for process enhancements and streamline QA activities.

  • Additional Duties: Support the operations teams by undertaking special projects and additional responsibilities as needed.

Qualifications and Experience:

  • Industry Experience: Previous experience in the iGaming or gambling industry is essential.

  • QA and Support Background: Proven experience in senior operations  or quality assurance roles.

  • Analytical Skills: Strong analytical and problem-solving capabilities, with keen attention to detail.

  • Communication Skills: Excellent ability to communicate and provide clear, actionable feedback.

  • Technical Proficiency: Familiarity with back-office software and quality monitoring tools.

  • Adaptability: Ability to thrive in a dynamic and fast-paced work environment.

Benefits:

  • Competitive salary

  • Flexibility and remote work

  • Training and development

  • International collaboration with our teams based around the world

  • Fast growing business where the sky's the limit for your career

This role offers a unique opportunity to contribute to the ongoing success of the Player Operations teams by championing quality and driving continuous improvement.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Quality MonitoringOffice Management Software

Other Skills

  • Problem Solving
  • Detail Oriented
  • Quality Assurance
  • Analytical Skills
  • Adaptability
  • Communication
Are you interested?

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