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Customer Support Specialist (Fully Remote)

extra holidays - fully flexible
Remote: 
Full Remote
Work from: 
Guatemala

Offer summary

Qualifications:

Experience in customer support roles, Strong technical skills, Ability to work in a remote environment, Familiarity with cryptocurrency industry.

Key responsabilities:

  • Handle inquiries from traders
  • Lead customer service initiatives
Bitfinex logo
Bitfinex Financial Services Scaleup http://www.bitfinex.com
51 - 200 Employees
About Bitfinex
Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. Founded in 2012, Bitfinex was one of the first professional platforms set up to accomodate for the booming interest in cryptocurrency trading. Since then, our team has gained invaluable experience whilst cementing our spot as the go-to platform for digital asset traders and institutions. In addition to a suite of advanced trading features and charting tools, Bitfinex provides access to peer-to-peer financing, an OTC market and margin trading for a wide selection of digital assets. Bitfinex’s strategy focuses on providing unparalleled support, tools, and innovation for professional traders and liquidity providers around the world. We're hiring! Visit www.bitfinex.com/careers to learn more. *Read below carefully* Beware of anyone contacting you directly, whether via direct message or via reply through a thread. Our channel admins will never contact you privately first, and they will never ask for any of your account details. Scammers may ask for a cryptocurrency payment in return of escalating and speeding up an existing request you have opened with our customer support. Be aware of giveaways on behalf of Bitfinex, the company will never promote these kind of initiatives in return of cryptocurrency deposits.
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Job description

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision. 

 

Key responsibilities

  • Effectively handles inquiries and requests from corporate and professional traders

  • Continuously upgrade skill sets

  • Lead by example to demonstrate full ownership of outstanding customer service

  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

  • Cross-team interactions

Required profile

Experience

Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical Support

Other Skills

  • Customer Service
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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