Business Analyst

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

The Business Analyst is responsible for bridging the gap between business needs and technical solutions. This role involves analyzing processes, gathering and documenting requirements, and recommending strategies to optimize operations. The Business Analyst ensures organizational goals are met through effective communication, data analysis, and collaboration with cross-functional teams.

Duties/Responsibilities:

• Collaborate with stakeholders to gather, document, and prioritize business and system requirements.
• Evaluate existing business processes, identify inefficiencies, and propose enhancements.
• Analyze datasets to generate insights and recommendations, supporting data-driven decision-making.
• Work with cross-functional teams to design and implement solutions that address business challenges.
• Act as a liaison between business units, technology teams, and other stakeholders, ensuring alignment on objectives and deliverables.
• Create detailed documentation, such as business requirements documents (BRD), process flow diagrams, and user stories.
• Support project planning and execution, ensuring milestones are met on time and within scope.
• Facilitate change management efforts, including training and support for new processes or systems.
• Conduct market research and competitive analysis to inform strategic initiatives.
• Other duties as assigned/necessary

Performance Metrics:

• Requirements Accuracy and Completeness: Percentage of projects with no significant rework or missed requirements after stakeholder approval during the requirements phase (e.g., 95% or higher).
• Timeliness of Deliverables: Percentage of deliverables completed on time as per project timelines (e.g., 90% or higher).

Required Skills/Abilities:

• Ability to thrive in a fast paced environment
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Familiarity with project management methodologies (e.g., Agile, Scrum).
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of business systems and software (e.g., CRM, ERP).
• Strong passion for helping others and problem-solving
• Must be 18 years of age or older

Education and Experience:

• 2+  years of experience as a Business Analyst or similar role.
• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Experience in the healthcare industry is a plus!

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen.  The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.    

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.