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Technical Support Specialist (Linux) - WFH

Remote: 
Full Remote
Work from: 
Philippines

Offer summary

Qualifications:

Strong knowledge of Linux systems, Excellent problem-solving skills, Experience in technical support roles, Familiarity with ticketing systems.

Key responsabilities:

  • Provide technical support to customers
  • Document customer issues in the ticketing system
Penbrothers logo
Penbrothers SME http://www.penbrothers.com/
201 - 500 Employees
About Penbrothers
We are Penbrothers, your remote HR partner! We work with startups and SMEs worldwide, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of: - Talent Acquisition - Employment and Onboarding - HR Management and Payroll - Compliance - Office Space or Remote Enablement
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Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is a leading and award-winning hardware-based software company dedicated to developing advanced solutions and building essential tools for the modern textile factory. With a focus on AI-driven technology, Client empowers textile manufacturers to optimize operations, enhance quality control, boost sustainability, and streamline supply chain processes. We are revolutionizing the textile industry with our comprehensive suite of tools. These tools enable manufacturers to unlock their full potential and thrive in an increasingly competitive landscape.

About the Role

We are seeking a highly motivated and skilled Technical Support Specialist to join our team and contribute to our mission. If you are passionate about providing top-notch technical assistance, have excellent problem-solving skills and are eager to help drive our clients growth, this position offers an exciting opportunity to further develop your career in a dynamic and mission-driven environment!

What You’ll Do

  • Provide prompt and effective technical support to customers, assisting with troubleshooting and resolving issues related to our products and services;

  • Ensure that customer inquiries and concerns are addressed promptly and in accordance with our service level agreements (SLAs);

  • Document customer issues comprehensively in our ticketing system for tracking purposes and to identify opportunities for improvement;

  • Monitor and analyze service metrics, thresholds, and key performance indicators to optimize our ticket resolution process;

  • Implement and adhere to Technical Support processes, policies, and tools documentation, contributing to their continuous improvement;

  • Collaborate closely with our customer success, product, and engineering teams to provide comprehensive solutions to customer needs.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportLinuxService-Level AgreementInternal Documentation

Other Skills

  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Collaboration
Are you interested?

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