CRM Coordinator

CRM Coordinator

Remote
Permanent or Full-time Contractor
Competitive package

About MBG Digital:

MBG  is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions.

MBG Digital  is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds.

We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world.

Job Description:

We are excited to be on the hunt for a talented and motivated individual to join our team as a CRM Coordinator. 

Responsibilities:

• Execute CRM omnichannel communications across the customer lifecycle
• Execute Casino and Sportsbook campaigns, including bonus, tournament and on-site promotions
• Continuously evaluate and report on campaign performance in collaboration with other stakeholders
• Work with other stakeholders to improve existing campaign tools.
• Ensure timely delivery and flawless quality on all tasks handled
• Aligning with support on new campaigns and investigating and reporting issues communicated by customer service
• Communicate upcoming promotions to different stakeholders in the organization
• Support CRM Manager with creating and executing innovative plans for specific markets and brands
• Assist and follow up with the Customer Support team on any casino queries or issues that may arise
• Need to be knowledgeable, and stay up to date with industry updates and CRM trends
• Regular monitoring of our key user experience flows, issue/bug escalation and follow-up until resolution or backlog addition

Qualifications:

• Have at least 2 years of Gaming industry experience
• High attention to detail and priority management are your top skills.
• Knowledge of iGaming products and CRM mechanics
• Strong written and verbal communication skills
• Ability to multi-task and handle high-pressure situations
• Ability to maintain strict confidentiality
• Analytical and action-oriented
• Experience in Crypto / Crypto Casino

"What’s in it for me" we hear you ask?

• A global and dynamic work environment, working with some of the best Casino talent in the world
• A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere
•  A choice of work locations. We are a remote-first company with colleagues all over the world and a head office in Cyprus. The choice is yours!
• Flexible working. We're all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make MBG  stand out from the crowd
• Rest and recharge with plenty of time off throughout the year
• A competitive compensation package, reviewed regularly

Equal Opportunities

MBG Digital  is an equal opportunity employer welcoming applicants from all backgrounds.