Field Service Engineer- Cardiology

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative,  you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Responsibilities:

· Basic configuration to Linux/Windows servers and Windows workstations

· Production Builds in house per sales orders processed through the Merge ERP system (IFS)

· Build, Install, Configure, and test virtual and physical solutions per procedures either in house or onsite at the clients location

· Follow all Build/Installation procedures and complete all installation/qualification checklists in a timely manner to adhere to the QMS (Quality Management System)

· Provide our partners with a positive and successful integration experience

· Perform electronic and network enterprise tests per procedures provided by the Manufacturing Engineers

· Keep detailed electronic documentation (DHRs)

· Assist Manufacturing Engineers in development of configuration and test procedures

· Understands that projects worked on have a direct impact on patient safety

· Understands that all patient information that may be encountered is to be treated as confidential and not to be disclosed under any circumstances

· Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.

· Identifies and communicates possible improvements in the work process for customers and peers.

· Performs other duties as assigned by immediate supervisor or upper management.

Core Competencies:

· Highly flexible, multi-tasking skills with demonstrated ability to work effectively in a cross-functional environment.

· Accepts positive change in the rapidly changing Healthcare IT industry

· Focused and quality driven

· Strong communications and writing skills.

· Strong leadership and facilitation skills.

· A proven and unwavering commitment to delivering results

· A valid driver’s license and safe driving record is required.

· Ability to lift and/or move up to 50 pounds

Qualifications Required:

· Associate Degree in Electronics Technology Engineering or Computer Science Engineering or equivalent degree or experience.

· A+, CISCO, and MCSE certifications are desirable.

Required Training:

· Merative Employee Code of Conduct

· Merative Corporate IT Security Policy

· HIPAA Overview: Health Insurance Portability and Accountability Act

· Cybersecurity Awareness

· Merative ITS-POL-001 Corporate Security Policy

· Merative ITS-POL-002 End User Acceptable Use Policy

· Merative PRI-POL-001 Privacy by Design

· WHPS 110 Privacy and Security Supplemental Training

· Bystander Training

· Anti-Bullying Training

· HR-POL-002 Prohibiting Harassment, Bullying and Other Inappropriate Content

· HR-POL-007 Equal Employment Opportunity and Anti-Discrimination Policy

· Merge Healthcare Quality Management System as required by QS-2036 Training Matrix

Work Environment

The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Office environment: Remote

· Travel: 75% to 100%

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.