Career Opportunities: Optimization Service Manager (11991)

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title: SAP OSM Consultant

Job Summary:
We are seeking a skilled SAP Order and Service Management (OSM) Consultant to support the 
implementation, customization, and optimization of SAP OSM solutions. The ideal candidate will 
collaborate with cross-functional teams to ensure seamless order and service management processes 
while aligning with business goals and industry best practices.

Key Responsibilities:
1. Implementation and Configuration:
o Design, configure, and implement SAP OSM modules to support business 
requirements.
o Customize order and service management processes such as order capture, order 
fulfillment, and service delivery.
o Integrate OSM with other SAP modules (e.g., SD, MM, PM, and CRM) and third-party 
systems.
2. Process Optimization:
o Analyze current business processes and identify areas for improvement.
o Propose and implement solutions to streamline order and service workflows, enhance 
efficiency, and reduce errors.
o Develop and implement KPIs and reporting tools for order and service management.
3. Collaboration and Support:
o Collaborate with business stakeholders to gather and document requirements.
o Provide end-user training and documentation to ensure smooth adoption of OSM 
functionalities.
o Troubleshoot and resolve issues related to SAP OSM processes.
4. Integration and Testing:
o Ensure seamless integration of SAP OSM with other systems and platforms.
o Conduct unit testing, integration testing, and user acceptance testing (UAT) for new 
implementations and updates.
o Manage system upgrades and patches to maintain system integrity and performance.
5. Compliance and Best Practices:
o Ensure that OSM processes comply with industry regulations and standards.
o Stay updated with SAP’s latest releases and enhancements for OSM.

Qualifications and Skills:
Required:
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• 5+ years of experience in SAP OSM implementation and support.
• Strong understanding of order and service management processes.
• Proficiency in configuring and customizing SAP OSM solutions.
• Knowledge of SAP modules such as SD (Sales and Distribution), MM (Materials Management), 
CRM (Customer Relationship Management), and PM (Plant Maintenance).
• Experience with SAP system integration and middleware tools (e.g., SAP PI/PO or SAP 
Integration Suite).
• Strong problem-solving and analytical skills.

Preferred:
• SAP certification in OSM or related modules.
• Experience in agile or hybrid project management methodologies.
• Familiarity with SAP S/4HANA OSM and its capabilities.
• Knowledge of reporting tools like SAP BI/BO or Fiori for OSM analytics.

Soft Skills:
• Excellent communication and interpersonal skills to engage with stakeholders at all levels.
• Strong organizational skills with the ability to manage multiple priorities.
• A proactive and team-oriented approach to problem-solving

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!