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Customer Support & Claims Dispute Specialist (ZR_19236_JOB)

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Fluent in English and Spanish, Experience in customer service, Familiarity with insurance claims, Experience with HR systems.

Key responsabilities:

Provide exceptional customer service
Investigate claim denials and ensure resolution

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See all jobs

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)

Responsibilities:

Provide exceptional customer service by answering inbound calls and inquiries about open positions.
Create and download reports for denied insurance claims; contact insurance companies to dispute or correct these claims.
Investigate claim denials and ensure timely resolution.
Coordinate meet-and-greet sessions between applicants and clients.
Assist candidates with electronic applications, verifying that all required documents are submitted.
Enter new hires into the HR system and facilitate the onboarding process.
Maintain accurate records of calls, claims, and other relevant documentation.

Requirements

Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
Proven experience in providing excellent customer service, particularly handling inbound calls and inquiries.
Familiarity with handling and disputing denied insurance claims is highly desirable is a plus.
Ability to manage records, ensure accurate documentation, and oversee onboarding processes with attention to detail.
Experience with HR systems, electronic application platforms, and basic report generation tools.
Capacity to investigate claim denials, resolve issues efficiently, and assist candidates through application challenges.

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_19236_JOB