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Remote Service Desk Support Specialist at Global Channel Management, Inc

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Tennessee (USA), United States

Offer summary

Qualifications:

2 years of end-user technical experience, Associate’s Degree or equivalent work experience, Microsoft Office proficiency required, Support Center Analyst certification and ITIL Foundation Certification within 12 months.

Key responsabilities:

Provide advice and guidance to customers
Deliver tier one technical support for services

Global Channel Management, Inc. Human Resources, Staffing & Recruiting TPE https://www.globalchannelmanagement.com/

11 - 50 Employees

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Job description

Remote Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required.

Remote Service Desk Support Specialist requires:

• Associate’s Degree or equivalent, relevant work experience is required.

• May be required to implement a COVID-19 vaccine mandate.

• Microsoft Office (Outlook, Word, Excel and PowerPoint)

• Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.

• Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.

• Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.

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Remote Service Desk Support Specialist duties:

• Advice, guidance, education, and the rapid restoration of normal services to customers, providing a single point of contact for all internal and external customer interactions.

• Provide tier one technical support of business critical services for internal and external customers while providing excellent customer service.

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