Membership Development Manager at MobilityData

About the position

• Full time, 40h/week
• Permanent
• Starting annual salary range: 70,000 CAD - 80,000 CAD
• Location: we’re primarily recruiting a Montreal-based person
• Type: 75% Remote/Working from home and 25% travel for conferences, summits, etc.

Perks and benefits:

• Open-minded and inclusive team that values care, collaboration, communication, accountability, pragmatism and diversity
• 20 annual vacation days and additional paid time off for sick days, parental obligation, bereavement, etc.
• Closed between Dec 25th and January 1st of every year (i.e. additional employer paid time off)
• Health premium reimbursement (employer contribution may vary per country of employment)
• Virtual health care service
• RRSP (Canada) and 401K (USA) employer contributions
• Compensations for public-transit and shared-mobility passes, home office material and coworking space

Hundreds of millions of public transit passengers around the world rely on apps to get information on how to get around. These apps and transportation providers rely on data standards to structure and exchange this information on things like subway routes, bus schedules, network disruptions, fares, and many other useful pieces of passenger information.

GTFS (General Transit Feed Specification) is a widely adopted open standard used by several thousand agencies across the globe such as the New York MTA, Tokyo Metro, and Paris RATP. This standard facilitates the dissemination of transit information to passengers through popular apps like Apple Maps, Google Maps, Transit, and Moovit.

At MobilityData, our mission is to enhance the traveler experience through the usage of open data standards for the mobility ecosystem in order to empower people to travel in the most sustainable ways across the globe. Our work includes facilitating discussions to advance standardization efforts for the benefit of global users, proposing new functionalities, and offering support through comprehensive documentation and training.

What You Will Do

The Membership Development Manager will be responsible for driving new membership acquisitions, managing membership sales pipelines, and meeting fundraising targets that support our global initiatives. This role is crucial in growing our community of supporters, advocating for our mission, and achieving the organization's growth targets. The ideal candidate will have a proven background in sales, development and fundraising or membership recruitment with a demonstrated ability to drive measurable results.

Responsibilities:

Membership Acquisition

• Create and implement strategies to attract new members, focusing on both private and public sector stakeholders in the global transport sector.
• Conduct outreach to prospective members through calls, emails, presentations, and meetings, clearly communicating the value of membership to different audience segments.
• Manage a seamless handoff of the membership onboarding process, ensuring an engaging experience for new members.
• Monitor membership engagement metrics, developing strategies to increase member participation and satisfaction.
• Collaborate with the marketing and communications to design and execute member acquisition campaigns.

Sales Pipeline Management

• Ensure that sales targets are met or exceeded, adjusting strategies as needed based on performance data.
• Identify and pursue new leads, building a robust pipeline of potential members through targeted campaigns, referrals, and partnerships.
• Use CRM tools to develop and manage a membership sales pipeline, tracking prospective members through the various stages of the sales process and ensuring consistent follow up
• Regularly assess and optimize the membership sales process to improve efficiency and conversion rates.

Reporting & Analysis

• Track key sales metrics and performance against monthly and annual membership growth targets.
• Provide regular reporting to senior leadership on membership sales progress and feedback from prospective members.
• Analyze membership trends, demographics, and feedback to refine sales strategies and optimize targeting.

Team Collaboration

• Work closely with senior leadership to align membership strategies with organizational goals.
• Collaborate with cross-functional teams (like Product) to ensure alignment in fundraising efforts.
• Have a solid understanding of the products and tools MobilityData manages that serve the transport industry

And other activities as assigned. This role offers an exciting opportunity for a motivated individual to help shape the future of sustainable transportation while advancing a global mission to improve the way people move around the world. If you're ready to take on a key role in a dynamic, growing organization, we encourage you to apply!

This role is under the supervision of the Global Engagement Director. This role does not have a management profile

Who You Are

• Bachelor’s degree in business, communications or a related field.
• 3-5 years of experience in fundraising, business development, or sales
• Experience in a field related to public transit, shared mobility or open source development is required.
• Goal-oriented with the ability to meet and exceed membership sales targets.
• Strong communication and negotiation skills, with the ability to engage and build relationships with diverse stakeholders.
• A self-starter with excellent organizational and time-management skills to effectively prioritize and manage multiple tasks simultaneously.
• Proficiency with CRM systems and other sales tools.
• Strategic thinking and analytical skills to assess membership data, track KPIs, and adjust strategies.
• Ability to work independently and as part of a collaborative team.

Even better if

• Experience with global markets
• Speak multiple languages

What to expect after you apply

• We do our best to contact you within two weeks of receiving your application to let you know if your candidacy will progress.
• Our hiring process usually spreads over 3 to 6 weeks, including interviews and technical testing.