Client Manager Representative

The Client Manager Representative will service a high volume of Deluxe’s existing payments clients to protect market share and grow revenue generated. The Client Manager Representative is the sales point of contact to assigned clients. The Client Manager Representative will provide timely follow up to client requests and manage relationship. This role will help to navigate the client to the appropriate resources within Deluxe to fulfill request, including self-service options when available.

• Manage, plan, and execute in a virtual model. Responsible to manage a client territory of hundred(s) of accounts across Deluxe’ s payment solutions.  Accounts may be assigned directly or managed by a team.

• Protect Market Share - Effectively manage client renewal cycle identified for proactive renewal process.  Focus is to save and renew potential at-risk relationships. As needed, manage the agreement renewal with the appropriate financial margins and program parameters established by finance.

• Lead sales initiatives for add-ons to current payment services utilized by client, and when appropriate cross sell additional payment services.

• Achieve client price increases based on contractual terms and company initiatives

• Effectively and accurately identify potential program concerns or issues. Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction.

• Provide awareness and education to self-service resources available for client’s program management.

• Provide feedback on market trends, competitive threats, and opportunities to improve program efficiencies across the territory segment.

• Maintain client records in CRM system.

Basic qualifications:

• Bachelor’s degree and 1 year of related experience, or HS/GED and 5 years of related experience

• Experience working in direct sales in a Business to Business (B2B) environment in payments industry

Preferred qualifications:

• Proven success retaining existing business and growing wallet share with many accounts.

• Proven history of exceeding annual quota and driving revenue growth for the company

• Experience in time management, prioritization, territory, and account management selling into small to mid-size accounts.

• Demonstrated success building key relationships within the C-Suite and departmental leadership teams.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form.

• Excellent communication and presentation skills

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: