MAS technicians are the face of our company. This role comprises customer interaction via telephone and online chat, remote vehicle testing and diagnosis, results reporting, and invoice generation.
Key Job Responsibilities
Perform remote vehicle diagnostics, provide information, advice, and technical solutions to customer via telephone and supported equipment
Document all customer interactions in management system
Work within groups of technicians and software development teams to improve products and services
Maximize first time resolution of customer queries
Provide training support and basic technical support to customers and employees as required
Other duties as assigned
Education and/or Experience Required
High School diploma or GED required
1 to 3 years’ experience as an automobile technician required
Automotive Repair experience/education required
Required Skills/Abilities
Strong PC skills including proficiency in Microsoft or Google environments
Superior customer service skills required
Strong problem-solving capabilities required
Ability to communicate effectively both verbally and in writing with customers required
Ability to multi-task required
Other Requirements
Must be able to hear on a telephone and at times with others speaking
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation Details
$22-$30/hour
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