About SonderMind
At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
About the Role
The Clinical Quality Manager plays a pivotal role in ensuring every client has access to quality care and every provider feels supported to deliver it. This role exists to ensure consistent, high-quality care delivery across our provider network while building scalable systems and workflows to address growing demands from payor partnerships, health system collaborations, and provider and client growth.
Reporting to the Director of Quality, this leader will manage and develop a team, focusing on quality assurance, provider support, and payor relationship management. This role is an exciting opportunity to make a measurable impact on clinical outcomes, operational efficiency, and provider satisfaction at scale.
What You’ll Do
- Support Evidence-Based Practice (EBP) Adoption: Empower providers to effectively implement evidence-based practices (EBPs) in their client work through comprehensive training, ongoing education, and accessible resources. Ensure onboarding and continuing education programs emphasize practical application of EBPs.
- Monitor Clinical Outcomes: Establish and oversee systems to track clinical outcomes across the organization. Regularly analyze data to identify trends, gaps, and opportunities for improvement in client care and provider performance.
- Identify Opportunities for Improvement: Utilize clinical data, provider feedback, and quality assurance metrics to pinpoint areas for improving clinical outcomes, provider efficiency, and client satisfaction.
- Design Scalable Solutions: Develop targeted, scalable solutions to address identified opportunities, ensuring they are both evidence-based and adaptable to the growing needs of providers and clients.
- Lead and Develop a Team: Manage a team of clinical quality professionals, providing guidance, mentorship, and professional development opportunities. Foster a collaborative and high-performing team culture.
- Coordinate Deployment Across Teams: Collaborate with cross-functional teams—including product, operations, and training—to ensure seamless implementation of clinical improvement initiatives. Align resources and priorities across departments to maximize impact.
- Foster Provider Engagement: Build trust and engagement with providers by delivering clear communication, actionable insights, and ongoing support to ensure successful adoption of new tools, workflows, or initiatives.
- Engage with External Partners: Meet regularly with external stakeholders, including payors and health system partners, to share insights into clinical outcomes, discuss the processes driving those outcomes, and reinforce trust in our commitment to delivering high-quality care.
- Measure and Iterate: Continuously evaluate the effectiveness of deployed solutions, measure their impact on clinical outcomes and provider satisfaction, and refine strategies based on feedback and performance data.
What Does Success Look Like?
- In the First 90 Days: Build a clear understanding of workflows, provider support systems, and clinical quality initiatives. Identify opportunities to enhance clinical outcomes and provider satisfaction while establishing trust with external partners. Begin building strong relationships with your team and key cross-functional stakeholders to align on priorities and collaboration strategies.
- In the First 6 Months: Lead your team in implementing scalable improvements across provider training, quality assurance, and utilization oversight. Collaborate effectively with cross-functional teams to drive efficiencies and measure initial impacts on provider efficiency, clinical outcomes, and client satisfaction.
- Ongoing Success: Sustain measurable improvements in clinical outcomes, provider satisfaction, and client care. Empower your team to proactively address provider needs at scale, foster collaboration across departments, and maintain trust with external partners through consistent results, transparent reporting, and alignment with shared goals.Performance will be measured by adherence to quality standards, efficiency of implemented workflows, provider satisfaction metrics, and the successful scaling of operational systems in alignment with organizational growth.
Who You Are
Required Qualifications:
- Master’s degree in Counseling, Psychology, Social Work, or a related field.
- Currently licensed as an LPC, LCSW, Psychologist, or related licensure.
- Minimum 3-5 years of leadership experience in healthcare quality assurance, provider management, or clinical operations, including managing teams and mentoring staff.
- Proven experience designing and implementing scalable operational workflows and systems in clinical or healthcare environments.
- Strong analytical and problem-solving skills with experience using data to drive decisions.
- Proficiency in responding to payor audits, managing compliance requirements, and standardizing reporting processes.
Preferred Skills:
- Experience with clinical data systems, automation tools, and reporting platforms.
- Familiarity with Value-Based Care models and payer contract structures.
- Proven ability to lead cross-functional projects and teams.
- Adaptability in fast-paced and evolving operational environments.
Our Benefits
The anticipated salary rate for this role is $104,000 -$130,000, depending on skills and experience.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
- A commitment to fostering flexible hybrid work
- A generous PTO policy with a minimum of three weeks off per year
- Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
- Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
- Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
- 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
- Travel to Denver 1x a year for annual Shift gathering
- Fourteen (14) company holidays
- Company Shutdown between Christmas and New Years
- Supplemental life insurance, pet insurance coverage, commuter benefits and more!
Application Deadline
This position will be an ongoing recruitment process and will be open until filled.
Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
