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Customer Service Representative

unlimited holidays
Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

High school diploma or equivalent, Previous experience in customer service preferred, Strong verbal and written communication skills, Familiarity with customer service software.

Key responsabilities:

  • Manage customer queries and complaints
  • Provide product and service information
Liberty Fox Technologies logo
Liberty Fox Technologies TPE http://www.libertyfoxtech.com/
11 - 50 Employees
About Liberty Fox Technologies
Liberty Fox is a fast-growing technology consulting firm conducting business nationally. We have been proudly servicing our clients' technology needs since 2010 and continue to strive for exceptional service. Ever since the founding of Liberty Fox, we have only ever had one mission: To not only be a technology service, but to be a true partner of our clients; servicing their every need and helping them to grow in this ever expanding technological world while maintaining only the highest quality of service. During our growth, we have partnered with some exceptional companies that have shared an incredible wealth of knowledge and resources. With such incredible tools in hand, Liberty Fox strives to lead the industry in embracing the most robust and cutting-edge platforms available to the development community. On the same token, by pooling resources with our partners, we are able to reduce cost and increase the shared knowledgebase available to our many satisfied clients. In doing so, Liberty Fox separates itself from its competition by delivering high-value opportunities and rapid turnaround times that are practically impossible to surpass. Liberty Fox has won awards from the Philadelphia 100 for four consecutive years. The Philly 100 recognizes the fastest growing privately held businesses in the Philadelphia region. Liberty Fox was ranked 41st, 14th, 14th and 38th on the list of awardees.
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Job description

Job Description: Customer Service Representative

At Liberty Fox Tech, we pride ourselves on delivering excellent service to our customers. As a Customer Service Representative, you will be responsible for managing customer queries and complaints, providing product and service information, and resolving issues in a timely manner. You will work collaboratively with our team to enhance customer satisfaction and ensure a seamless experience.

The ideal candidate will be a proactive problem solver with a passion for helping others. Your ability to communicate effectively and build rapport with customers will be essential in this role. Join us in fostering an environment that prioritizes exceptional customer service!

Requirements

  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in customer service or a related field preferred.
  • Strong verbal and written communication skills.
  • Ability to handle difficult situations with patience and professionalism.
  • Familiarity with customer service software and tools.
  • Excellent listening skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Flexibility to work various shifts including evenings and weekends.
  • Basic knowledge of our products and services is an advantage.
  • Empathy and willingness to help customers resolve their issues.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) Software

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Empathy
  • Listening Skills
  • Detail Oriented
  • Physical Flexibility
  • Professionalism
  • Teamwork
  • Patience
Are you interested?

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