Client Success Coordinator

City Cast makes local podcasts and newsletters for cities around the U.S.  We’re hiring a Client Success Coordinator to help our rapidly expanding media company in our advertising operations department. In this role, you will be responsible for the post-sale process of overseeing advertising campaigns from start to finish. You’re perfect for this role if you have excellent stakeholder management skills, want to be part of something new, and love being hands-on. This position is a remote position and will report to the Chief Revenue Officer. 

Application Deadline: 02/09/2024

Responsibilities:

• Work with city-based sales executives from around the country for intake, scheduling, and post-campaign reports for podcast and newsletter advertisers 
• Manage post-sale relationships with advertisers around creative, scheduling, and campaign performance
• Maintain ad planner and communicate with staff responsible for ad creative
• Relay all assets for ad creative to producers 
• Manage inventory, campaign scheduling, and ad insertion in Megaphone 
• Build newsletter ads and dedicated email blasts in Sailthru 
• Ensure that both the client and City Cast’s ad specifications are met during the process prior to campaign launch
• Troubleshoot ad-related issues on Megaphone 
• Ensure that all deadlines for ad assets are met for both the advertisers and the city teams 
• Ensure city teams are notified and aware of expectations and requirements for each campaign in a clear and timely manner 

Preferred Qualifications:

• Excellent attention to detail and follow-through skills 
• Strong stakeholder management skills
• Strong written and verbal communication skills
• Excellent organizational skills and aptitude for learning new processes and technologies
• Excitement about working in a nimble, casual, but intense startup environment.
• Familiarity with digital advertising and podcasting is a plus
• The ability to work well with advertisers
• The ability to juggle multiple campaigns across the network.

Required:

• Minimum three years of experience in a professional workplace setting.

This position is full-time and remote, with excellent benefits. The salary range is $55,000-$75,000, depending on experience. City Cast is an equal opportunity employer committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. Read about our mission and core values here. We encourage everyone to apply.