US Director of Account Management - Life Sciences - Internal Applicants Only

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of +20,000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

Check out Our brand video to learn more about us!

Seeking an internal candidate of Acolad to fill our Director of Account Management role. This candidate must have Life Sciences sales experience. Managerial experience is a plus.

Main Purpose

Achieve financial and customer satisfaction goals for an assigned portfolio of strategic accounts by leading strategic account planning processes.

Main Responsibilities

• Develop and maintain strong relationships with existing key customer contacts through team members or self. Create and grow new ones throughout the account to achieve efficient levels of customer intimacy and support business growth and financial objectives (Revenue, Gross Margin).
• Master the ACOLAD service and solutions portfolio, support team on business case and positioning of complex combinations of services and technologies, through AM driven opportunities or in collaboration with Sales and Solution Management.
• Act as liaison/facilitator between customers and other company resources to ensure excellence in meeting customer requirements and customer retention.
• Develop and manage a team of strategic account managers through coaching, training, on the job support; Drive acquisition and/or promotion of talents, and ensure retention.
• Own and support process compliancy within the team, data quality in systems and adherence to Account Management Guidelines.

Requirements

Educational Background

Bachelor degree in Business Management, Economics, Financial or Marketing

Professional Experience

• 5-7 years of proven experience in Account Management.
• Significant experience in the relevant industry.
• Proven experience in the relevant service/solution.
• Life Science Sales experience is a plus

Skills required

• Presentation
• Proposal writing
• Negotiation
• Networking
• Relationship building
• Team Management
• IT Knowledge in MS Office & a our CRM

Benefits

Acolad offers a comprehensive benefits package.

✨Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.

✨Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.

✨401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.

In addition to the benefits package, Acolad also offers the following time off:

✨Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.

✨Nine paid holidays per year.

Salary base range for this position is between $105K to $120K, dependent upon experience and physical location. This position is eligible for variable compensation in addition to the base salary.

This opportunity will close end of day, January 23rd, 2025

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.