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Customer Service Representative

Remote: 
Full Remote
Work from: 
Colombia

Offer summary

Qualifications:

Passion for sports and community engagement, Experience in customer service or support, Strong problem-solving skills, Familiarity with mobile applications.

Key responsabilities:

  • Engage with players before and after games
  • Monitor and improve player experience
GoodRec logo
GoodRec Information Technology & Services Startup https://www.justplayfc.com/
11 - 50 Employees
About GoodRec
The GoodRec app helps you find and join sports games in your city in seconds. Just tap the app, and join a game. It’s a familiar story: you played team sports at school or in college but stopped playing as you got older. We are all so busy that it's hard to organize a game, and so many of us end up losing touch with the sport we love. With 1,000+ weekly games spread across 50+ cities, GoodRec makes finding a game to play in simple and convenient. We work with 250+ facility owners to keep their facilities as close to fully utilized as possible, and we use this time to put on awesome experiences for our growing player base. If we’re not running games near you…we will be soon so spread the word!
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Job description

Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports?

GoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time.


About Us:

GoodRec started 3 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in the United States. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!


Check out the GoodRec app here: www.goodrec.com


What you'll do:

You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities. Your responsibilities include:

  • Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.

  • Enhance Game Experience: Continuously monitor and improve the overal player experience, focusing on match quality and app usability.

  • Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively.

  • Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.

  • Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games.

  • Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Document ReviewCustomer EngagementCustomer Support

Other Skills

  • Problem Solving
  • Social Skills
  • Time Management
  • Teamwork
  • Communication
Are you interested?

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