Customer Experience Specialist with German - Technical Focus

Overview:
Join a global team of professionals dedicated to enhancing customer growth and experience. In this role, you will represent the company as the primary point of contact for small and medium-sized customers, delivering an exceptional customer experience and driving business growth. This position provides a solid foundation for career progression in technical and sales roles.

Key Responsibilities:

• Provide exceptional customer support by advising on products, services, and solutions tailored to customer needs and designs.
• Promote the value of company products and services to customers.
• Make outbound calls (both cold and warm) to identify new business opportunities.
• Communicate with customers through phone, email, and chat to address technical inquiries and offer solutions.
• Coordinate with internal teams, including production, sales, engineering, and customer care, to resolve customer issues.
• Build and maintain relationships with small and medium-sized customers through regular follow-ups using Salesforce.
• Stay knowledgeable about products and services to effectively communicate their benefits and drive revenue growth.
• Manage and track the sales pipeline, ensuring accurate forecasting and meeting sales targets.

Requirements:

• Proficiency in German and English (verbal and written).
• Minimum 2 years of experience in inside sales, telemarketing, or a similar technical environment.
• Strong communication, problem-solving, and organizational skills.
• Experience with consultative selling and Salesforce is desirable.

What We Offer:

• Comprehensive private medical care through Lux Med, including dental coverage for employees and their families.
• Life insurance coverage provided by Compensa.
• Access to a monthly social fund of 100 PLN via the "My Benefit" platform for personalized perks.
• Multisport card with three flexible options to suit your preferences.
• Enjoy one additional fully paid day off during your birthday month.
• Financial support for external training or language courses, up to 800 PLN per year.
• Reimbursement for prescription glasses, up to 500 PLN.