ANM is looking for an Order Tracking Analyst to join our amazing team.
Who We Are:
ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce.
Our Benefits:
- Competitive Salary
- Full benefits package (Medical, Dental, Vision, Life Insurance, Short Term and Long-Term Disability)
- Paid Time Off
- 401K Plan
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared towards professional growth
Who we are looking for:
The Order Tracking Analyst is responsible for tracking and reporting on open purchase orders using the vendor portal and various tracking tools. This role requires meticulous attention to detail and a strong commitment to accuracy.
What will you be doing as an Order Tracking Analyst:
- Accurately enter order tracking details, including shipping & tracking information, and other relevant data into the order tracking process.
- Update and maintain records of customer orders, shipments, and deliveries.
- Track the progress of orders from placement to delivery
- Identify and report any discrepancies or issues with orders to the order management team.
- Liaise with warehouse staff, order management, purchasing, and customer service teams to verify order information
- Provide regular updates on order status to relevant stakeholders
- Perform regular audits of order tracking data to ensure completeness and accuracy
- Correct any errors or inconsistencies found in the order records
- Archive completed order records according to company policies
- Assist in resolving customer queries related to order status and tracking information
- Collaborate with team members to streamline data entry processes and improve overall efficiency.
- Warehouse staff backup for PTO coverage
- Other Duties as Necessary
Required education, technical skills, and/or experience:
- High School Diploma or Equivalent
- Experience in data entry or order tracking
- Familiarity with order management systems and databases
- Excellent attention to detail and accuracy
- Strong typing skills and the ability to input data quickly and efficiently.
- Proficiency in Microsoft Office Suite and experience with order management software/systems.
- Ability to work independently and as part of a team
- Proactive in identifying and resolving issues
- Ability to thrive in an environment of repetition with changing priories
- May require occasional lifting of material and supplies
TRAVEL:
Travel may be required for this position. Must have reliable transportation, valid driver’s license, and motor vehicle insurance.
ANM is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
