Job description

Metal Toad is an award-winning AWS Consulting Partner and AWS Managed Services provider company based in the USA. We help our customers with their cloud adoption by providing architecture, migration, optimization, machine learning, and even 24x7 support. We are a professional services firm providing services in software engineering and the cloud. We do Technical consulting, Programming & Quality Assurance, DevOps, Applications, UX, Product management, and Project management.

Metal Toad is a fully remote organization with all employees having the option to work from home. The candidate must be able to work between 8 AM and 5 PM Pacific Time (PST) from Monday through Friday.

This position is open for USA residents only.

Job Description

The System Administrator position at Metal Toad requires experience in maintaining infrastructure for high-availability, scalable, enterprise-grade applications. You will be part of a talented team that works on mission-critical applications.

RESPONSIBILITIES

Planning

Documents complete cloud hosting systems, including capacity planning, software and instance type selection, allocation, and network design.
Builds systems by executing installation, configuration, and testing of cloud resources.
Uses automation and configuration management to ensure repeatability and traceability of changes.

Managed Services

Troubleshoots system hardware, software, networks, and operating systems.
Protects integrity and security of systems by implementing access controls, monitoring tools, and provides written evaluation and recommendations for ongoing improvement.
Maintains system performance through system monitoring and analysis and performance tuning.
Maintains internal systems and customer deployment documentation.
Part of a 24x7 on-call rotation (approx. 1 week on call, 1 week on backup per month).
Respond to support tickets and incidents in a timely manner, corresponding to SLA commitments.

Learning

Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Qualifications

Read (and agree to) our Corporate Values Statement
Believe in the company mission: to help people
1+ years of IT/technology experience
Experience with AWS Cloud
Possess or achieves in first two weeks AWS Cloud Practitioner Certificate
Familiar with Windows and Linux System Administration
Scripting language experience (Python, Ruby, Bash)
Deep knowledge of TCP/IP and HTTP protocols
Problem solver and willing to work in an agile/fast-paced environment
Good communication skills and customer-oriented
Willing to react to system problems in off-hours and weekends if necessary
Windows Server

Nice to have: Maintaining Windows Environments on AWS

Benefits

At Metal Toad, we value our employees and strive to provide a supportive and rewarding work environment. Full-time employees are eligible for the following benefits:

Medical
Dental
Vision
Health and Dependent Care FSA
Health Savings Account
401k
Flexible Paid Time Off
A variety of additional supplemental benefits such as life insurance, critical illness and legal services are also available.