Technical Support Advocate

Job Summary:

The Technical Support Advocate assist internal and external customers with the implementation process and work hand-in-hand with all levels of the customer’s staff, and employees throughout the implementation process. Assist customer with on-going support and troubleshooting for all applications that have been installed.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Assist customers with ongoing support, troubleshooting issues, and training related to the TruBridge RCM clearinghouse software.
• Provide technical support for clearinghouse issues to include; Claims and Remits.
• Keep situations/support cases updated according to team policies.
• Resolve situations in a timely manner, based on priority.
• Receive feedback from customers and co-workers constructively.
• Conduct client training/support according to team policies.
• Maintain strong written and oral communication skills.

• Having the ability to research topics independently and managing consistent work-volume.

• Other duties as assigned.

Minimum Requirements:

• High degree of self-motivation, strong organizational skills, ability to positively represent the company.
• Above average oral and written communication skills, can work independently and has high degree of critical thinking skills.
• 2-year degree or equivalent experience.

Preferred Qualifications:

• Familiarity with Trubridge RCM clearinghouse

Why Should You Join Our Team?

• 3 weeks paid Training
• Earn time off starting on Day 1
• 10 Company Paid Holidays
• Medical, Dental and Vision Insurance
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term Disability Insurance
• Voluntary Long-Term Disability, Accident insurance, ID Theft Insurance,
• Paid Parental Leave
• Flexible Spending or Healthcare Savings Accounts
• 401K Retirement Plan with competitive employer match
• Casual Dress Code
• Advancement Opportunities to grow within the company