Customer Service Representative (Inbound Emails and Calls) - Virtual Assistant at StaffRight

Description

StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We are looking for loyal and motivated rock stars to join our rapidly growing team. Our team members enjoy many benefits such as competitive pay, health insurance, paid time off along with national holidays, and a supportive StaffRight HR team.

• Graveyard shift
• Permanent Remote Set-Up/Permanent WFH
• Salary Range: 30,000 - 40,000 pesos per month plus benefits and annual bonus eligibility + HMO Benefits
• We follow PH Holidays and provide PTO leave credits after 90 days of employment (Probationary Period)

Customer Service Representative (Inbound Emails and Calls)

We are seeking a reliable Customer Service Representative to manage inbound emails and calls, ensuring prompt and professional support. The ideal candidate will address customer inquiries, resolve issues, and maintain accurate records in a fast-paced environment.

Responsibilities:

• Handle inbound emails and calls professionally and efficiently
• Resolve customer inquiries and escalate complex issues as needed
• Maintain detailed and accurate records in the CRM system
• Stay updated on company products and policies
• Meet performance metrics for response times and customer satisfaction

Qualifications:

• Experience in customer service handling emails and calls
• Excellent written and verbal communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in customer service tools and CRMs
• Friendly, empathetic, and professional demeanor

• Comfortable using time tracker tools like Time Doctor
• Highly motivated and organized
• Fluent in English - excellent written and verbal communication
• Proficient on a computer and in Microsoft Office (Outlook, Word, Excel)
• High-quality noise-canceling headset
• High-speed internet (50+ Mbps) with backup internet
• High-speed computer with a working webcam also must have a backup computer
• A quiet working environment free of outside noise (cars, animals, others working)