Return to Work Consultant (Workers Compensation)

Company:

Marsh

Description:

We are looking for a skilled professional with experience in workers' compensation, whether from an employer or insurer background, to become a valuable member of our Mercer Marsh Benefits team in Queensland. This hybrid position will be located in Brisbane, offering the flexibility to work from home while ideally spending at least three days a week in our office in the CBD.

In this position, you will collaborate with Mercer Marsh Benefits employer clients, their insurers, and injured workers, using software systems to manage claims on behalf of our clients. You will also offer consulting advice and services, providing professional outsourced return-to-work and claims consulting solutions to our employer clients.

The role is within the Workers Compensation consulting and injury management field, offering substantial opportunities for on-the-job development and career advancement.

We will count on you for:

Client Service

• Develop a deep understanding of our client’s business and industry, to provide solutions to their workers’ compensation and people risk management needs.
• Complete claim reviews and measure employer workers’ compensation performance.
• Ensure clients have access to all that Mercer Marsh Benefits has to offer.
• Perform Injury Management and Return to Work Coordinator functions for our employer clients as required.

Project Management

• Develop, manage, promote and facilitate the project management processes and procedures on all projects in accordance with Mercer Marsh Benefits SOPs.
• Comply with company policy and procedures for timekeeping, expense reporting and billing.

Business Development

• Actively develop and generate new and expanded business opportunities.

Colleague Development

• Support line manager and other colleagues in mentoring other consultants as required.

What we are looking for:

• 2 years + experience in a role involved in managing workers’ compensation claims and/or insurance.
• Strong knowledge of workers’ compensation legislation and current issues in the workers’ compensation environment.
• Strong computer skills including Microsoft Word, Excel, PowerPoint and Outlook.

What makes you stand out:

• A positive and proactive attitude.
• Outstanding client service skills, with the ability to anticipate and exceed client expectations.
• Strong verbal and written communication skills for effective interaction with colleagues, clients, and prospects.
• A problem solver who can identify and address challenges for clients and colleagues.
• Exceptional time management skills - ability to work under pressure and meet deadlines.
• A commitment to fostering a supportive and enjoyable work environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.