Implementation Specialist I or II

Implementation Specialists are responsible for the implementation and onboarding of new and renewing group business. Collaborates with internal and external stakeholders to proactively manage group implementations while adhering to implementations standards and timelines.

This position supports the Sales Operations team, as an onsite position based at our Meridian Idaho campus. After training period, flexibility will be offered to work hybrid location of onsite and/or from a Treasure Valley Idaho (onsite and work-from-home). At this time, relocation assistance is not being offered with this opportunity.

Experience/Education Requirements, at: Specialist I: 5/+ years' health insurance industry or related experience

Experience/Education Requirements, at: Specialist II:

Education: Bachelor’s Degree in Business or related field; OR equivalent work experience in lieu of degree (Two years’ relevant work experience equals one year of college to meet this requirement. If no completed degree, candidates must have 8/+ years' experience in addition to the listed required experience, for a total of 11/+ years' experience)

Required Experience: 3/+ years’ health industry, sales, account management, project coordination/project management, or related experience to preferably include:

• Microsoft Office Suite (Word, Excel, Outlook), data reconciliation and entry, database usage

• Work under pressure, problem solving, and manage multiple tasks

• Partner effectively with Groups, team members, and other departments

• Maintain confidentiality with regard to department and company information

• Develop and maintain a variety of reports and files

We'd love it if you also have:

• CRM, such as Salesforce

• Brand/Facets

• Microsoft SharePoint

• Bachelor's degree completed

• Project Management experience and/or relevant certification such as PMP, etc.

Your day may look like:

• Administers the implementation of new groups and ensures proper set-up. Coordinates, set-ups, and ensures group access to required systems and reports.

• Works with groups, brokers, and sales staff to ensure all required information is received for implementation and onboarding of new groups. Identifies and gathers missing information. Responds to inquiries, resolve issues, and educates brokers, groups, and/or sales staff through the implementation process.

• Ensures efficient and effective transfer of new groups to account management team.

• Provides internal coordination support for the request for information (RFI) and request for proposal (RFP) process.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.