Director, Insurance

DUTIES / RESPONSIBILITIES:

• Promote Driven Brands professionally and ethically in all work activities

• Cultivate positive and productive relationships inside both the insurance and collision repair industries

• Manage insurance relations with assigned insurance relationships

• Understand the industry dynamics around direct repair programs

• Implement and manage the roll out of various direct repair programs at the local, regional and national levels.  

• Develop new corporate insurance relationships through local, regional, or national networking activities

• Attend local/regional industry meetings as directed

  • Data provider conferences such as Mitchell or CCC

  • Industry events such as CIC, NACE, and or SEMA

• Review and analyze network performance on a regular basis

• Work with insurance team to continuously define the key performance metrics and corresponding performance required for success

• Work with Insurance team members to continuously communicate and update our network about the changing expectations

• Promote strong internal relationships with our Driven Brands Operations team

• Regular review of Driven Brands network wide performance

• Coach franchise store owners to drive constant improvement in program compliance, administrative processes and operations that meet insurance carrier expectations.

• Work with internal insurance staff to ensure assigned collision facilities comply with DRP requirements, e.g., certifications, equipment, etc.

• Perform store visits with independent collision repair owners and/or attend regional business group meetings

• Ability to travel up to 25% per year.

• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS:

• Bachelor’s degree or equivalent experience in business or management.

• 3-5 years of Insurance or Collision repair industry experience.

• Prior history of managing concierge or Direct Repair insurance programs in the collision industry or with a top ten insurance carrier.

• Knowledge of estimating and evaluation software (CCC-ONE, Mitchell, Audatex).

• Strong knowledge of collision repair estimating procedures and principles.

• Functional / Technical Knowledge:

  •    Microsoft Office proficiency required: Outlook, Word, Excel and PowerPoint.

  • Collision Repair Management systems (Mitchell, CCC-ONE, etc.).

• Strong customer service and negotiations skills required.

• Excellent presentation and sales skills required.

• Strong verbal, written and interpersonal communication skills.

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