Senior Operations Manager – Dependency and Recovery ,Probation Services (Commissioned Rehabilitative Services)

Overview:

An exciting opportunity to become a Senior Operations Manager for our Dependency and Recovery (D&R) Services has become available. We are looking for a leader with the right mix of operational flair, strong customer relations skills, excellent communication, leadership, and organizational skills; with focus on high quality/performance and service delivery to take over this role.

Reporting to the Head of Probation Services, responsible for a portfolio of Community based Dependency and Recovery Probation Services, across London and Yorkshire and the Humber.

The Senior Operations Manager has responsibility for project management and continuous improvement, with the ability to provide leadership, direction, and accountability ;achieving the highest levels of performance, meeting and exceeding the Trust's drive, resulting in unmatched levels of support to the clients within our care.

Directly managing the Service/Operations Managers and responsible and accountable for the full range of operational performance, quality and financial targets across their contract portfolio, as well as providing management oversight/contract management to our subcontractors.
The Senior Operations Manager, will work collaboratively with other managers, and staff across the organisation to develop opportunities to enhance the charity’s mission and manage the performance of existing services.

For a full overview of responsibilities, please refer to the attached Job Description. 

Qualifications

Essential

• Educated to at least degree level in a relevant discipline, or with equivalent related experience.

Desirable

• 
  A professional qualification in a related discipline

As the profession is constantly evolving, you will be expected to continuously update your learning and knowledge throughout your career.

Skills & Knowledge

Essential

• Knowledge of issues relating to criminal justice, desistance, addiction, and recovery;
• A role model to the wider staff team, reflecting professional, values-based leadership;
• A creative and entrepreneurial approach, and willingness to innovate and take measured risks;
• Excellent organisational, interpersonal and communication skills, both written and verbal;
• Demonstrates gravitas and credibility in order to represent the organisation and build confidence internally and externally;
• An empathy with and an understanding of related issues, with an ability to deal sensitively and authentically with clients, staff, and volunteers;
• Brings energy, enthusiasm and drive which inspires others to achieve the Forward Trust vision, mission, and strategic objectives;
• Able to work autonomously to take forward and shape areas of work of key strategic significance;
• A strategic mind-set and able to pull away from operational issues to consider the bigger picture and long-term health of the charity as part of a team;
• Able to work flexibly, including occasional evenings and weekends.

Desirable

• Knowledge of issues relating to criminal justice, desistance, addiction, and recovery;
• Deep knowledge of the issues facing charities, together with the legal, and financial context and the statutory responsibilities of the role.
• Experience of working within a non-profit, values-led organisation and a demonstrable record of delivery in such an environment, and of delivering services in that area with a track record of success.

• Training and development opportunities
• Flexible working 
• Simply Health Cashback Scheme (Optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Diversity at Forward Trust

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

The closing date for this advert is 19th January 2025.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Senior Operations Manager D&R 2025