Clinic Adminstrator

MeBe Family is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including ABA, Speech and OT.

At MeBe Family, you’ll be offered more than a job.  You’ll receive training and support to develop your career and grow as an individual. You’ll work with extraordinary team members who share a common goal, to help children with autism be their best selves.  Your days will be filled with meaning and purpose.

We are looking to grow our team and hire a proven Clinic Administrator to join our rapidly growing learning center team! 

Under the supervision of the Site Director, with collaboration with other off-site operations teams, this critical role provides the operational and administrative support to the specific learning center.  Often the first person a client and family may see, this role quickly becomes the “face of the center”

About You:

• You take pride in your work, pay attention to the small details and have a reputation for doing high quality work.

• You value transparency and operate with candor and compassion. You inspire others to be their best selves.

• You love to weave fun and laughter into whatever you do. Making a positive impact is what drives you

• You value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo. 

What You’ll Do:

• Oversee scheduling processes 

  • Manage schedules for MeBe’s clients and services including but not limited to regular scheduled services, assessments, makeups, cancellations, etc

  • Maximize client authorizations, alongside optimizing providers' open availability to maintain efficient usage of client’s authorizations and providers' availability.

  • Complete morning cancellation process by taking call outs

  • Assist with the production and delivery of ongoing reports related to scheduling and fulfillment of scheduled services

  • Approve hourly employee time cards and reconcile differences

  • Utilize scheduling software and other tools to analyze staffing trends, identify areas for improvement, and make data-driven recommendations for optimizing scheduling processes

  • Provide concierge-level customer service while interacting with clients and team members, and manage region’s phone system

• Client Management

  • Handle client phone calls with poise and respect

  • Field calls for potential clients, and pass to FSL team

  • For current clients that wish to enroll in additional services (after school ABA/SLP, OT etc), gather information and send to our Family Success Team

  • Manage the upkeep of MeBe’s EHR system, CentralReach, and Deputy by ensuring staff and client records are up to date, timesheets are completed, labels and availability of staff are input correctly

  • Work collaboratively with other MeBe Operational teams remotely as needed, such as IT, Authorizations, and Intake

Additional Job Details:

• Onsite role with ability to start day at home (approved by Director) to take morning cancellations/call offs

• Full-Time, Monday- Friday

• Equipment provided

• Hours typically are 7-4, with first hour handling incoming cancellation calls and eligible for work from home

• Hourly, Non-Exempt position

Qualifications:

• 2 or more years of ABA scheduling experience

• ABA center based scheduling experience a must

• Scheduling software experience with CentralReach is required

• Time card software experience, bonus points for experience with Deputy

• Behavioral health or pediatrics, including Speech therapy and Occupational therapy preferred

• Intermediate understanding of Google Workspace, Gsheets, MS Word, Excel, IOS and email

• Self-starter with strong organizational and analytical skills 

• Innovative with the ability to identify and solve problems

• Dependable - more reliable than spontaneous

• Detail-oriented -- would rather focus on the details of work than the bigger picture

• Bachelor’s degree preferred

• Bilingual Spanish-speaking preferred

Benefits: 

• Industry benchmarked, competitive pay

  • Hourly: $24- $29 depending on experience

• Twenty seven paid days off

• Medical, Vision, Dental- Anthem Insurance; 80% Employee, 50% Dependents

• Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance 

• Invest in your mental health with access to free mental health sessions

• Protect your pet with discounted pet insurance

• Secure your future with our 401k program

• Tuition discounts available to all employees through our University Partnerships

• Expansive treatment spaces

• Options for positions in variety of settings: clinic; in-home; schools; telehealth

• Computer and work tools provided

• Company sponsored, fun events for everyone

MeBe provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. 

Visit us online at http://www.mebefamily.com/