Senior Manager, Retail Partnerships

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.  After years building the best POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

The Business Development team is responsible for the end-to-end development and deployment of Toast’s partnership strategy. This includes working closely with our product and sales teams to develop strategy, scoping potential partnerships and negotiating contracts, developing relationships with external and internal parties, and executing the deployment and ongoing growth of mutually beneficial partnerships across a cross-functional team. 

We are looking for a Sr. Manager of Retail Partnerships to join the team. You will help build out the partnership portfolio to support the Retail vertical (grocery stores, convenience stores, and bottle shops). You will have experience building and managing external relationships and driving cross-functional internal workstreams, be comfortable dealing with uncertainty in a fast-paced environment, and be able to put structure to complex, unstructured problems.  

About this roll* (Responsibilities) 

• Develop and execute business development strategy and tactics across Toast and its products, with a focus on retail partnerships
• Conduct market analysis to develop a perspective on the current and future retail partnership landscape for the company
• Collaborate with retail product, marketing, sales, and other teams to identify and engage potential retail partners to accelerate our growth 
• Build thoughtful business cases to influence partner prioritization 
• Lead external partner conversations and own complex commercialization process in collaboration with finance, legal, product, sales, and marketing teams
• Monitor and report on partnership progress internally and with partners, using in-depth data and analytics 
• Work closely with partners and product marketing teams to strategically deliver product training and collateral during product releases and updates

Do you have the right ingredients*? (Requirements)

• 5-10 years experience in partnerships/business development, SaaS technology, and/or management  consulting type role
• Proven ability to develop deep relationships and negotiate and close deals ranging from tactical, mid-size opportunities, to strategic, large and complex partners
• Strong analytical skills – able to evaluate opportunities from strategic, brand, financial, and operational perspectives
• Excellent interpersonal skills with the ability to think and communicate creatively and thoughtfully, with diverse technical and non-technical groups, spanning all organizational levels. Comfortable presenting to external and internal executive stakeholders
• Highly entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance

Special Sauce* (Nice to Haves)

• Advanced degree (MBA/MS/PhD)
• Deep understanding of the retail technology space
• Strong rolodex of retail industry / CBG contacts to catalyze partnerships
• Experience sourcing retail partners 

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required