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IT Help Desk Technician

Remote:

Full Remote

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

High School Diploma or GED Equivalent, 2+ years of experience in IT support, Experience with Google Workspace, Understanding of computer systems and networks.

Key responsabilities:

Provide front-line support for technical issues
Create and monitor tickets in Zendesk

WarrCloud SME http://www.warrcloud.com/

11 - 50 Employees

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Job description

WarrCloud is the first-of-its-kind SaaS platform that automates warranty claims processing for franchise automotive dealerships and OEMs. If you have ever wanted to work for an exciting and fast-growing tech company in the automotive space then this is the job for you! We are a first-to-market leader experiencing rapid growth and are seeking an IT Help Desk Technician to join our team.

As the IT Help Desk Technician, you will provide first-level, front-line support to employees with technical trouble tickets and customers for integration support. These issues may include software, network, hardware, and walking employees and customers through to resolution. Excellent customer service, written and verbal communication, and a strong sense of self-initiative will be essential to succeed in this role. Other key strengths include having a professional and positive attitude, problem-solving and analytical skills, and the capacity to prioritize with strong organization skills.

Requirements

What You Will Be Doing

Create, monitor, and work tickets within the Zendesk ticket management system and escalate to the IT Support Specialist, as needed
Good understanding of computer systems, wireless connectivity, mobile devices, and other various information technology equipment
Remote access solution implementation and support: site-to-site
Good understanding of Google Workspace
Record events and problems and their resolution in logs
Drive customer satisfaction through timely communication
Troubleshoot basic network issues and VPN connections
And perform other duties as assigned

What You Need for this Position

Experience with Google Workspace
High School Diploma or GED Equivalent
2+ years of professional experience as a Help Desk Technician or other IT customer service support role
Availability to work nights and weekends on a rotating basis as needed
Strong customer service orientation
Strong time management, organization, and prioritization skills
Excellent troubleshooting skills
A desire to learn, take on the initiative, and hold oneself accountable
Ability to explain technical issues in a simplified manner
Ability to become familiar with new technologies quickly
A strong passion for technology and its applications
A self-stater who is curious, resourceful, and looking to grow in the profession