Do you want to become part of a fast-growing scale-up in the sharing economy? Do you want to work remotely, with an international team of passionate people with a passion for travel? Then join the growing team of Goboony! Be part of the leading motorhome sharing platform in Europe, and have a positive impact on how people spend their leisure time.
From March onwards we are looking for a Customer Support Agent for our UK team. Someone who wants to use their communication skills in an international environment, and who can solve problems calmly and quickly. We’re not a call centre, but we are a community as we do so many more things than just contacting our customers! Right up your alley? Apply now!
As a Customer Support Agent you are the first point of contact for our (potential) travellers and advertisers. But you'll do more than just answer questions. You'll be continuously involved in improving the customer journey of our users and help Goboony maintain its high standard of service. Your key responsibilities will be:
Answering questions via email and phone.
Help users resolve a claim or dispute.
Help new hosts get started renting out their RV’s.
Ensure that payments run smoothly.
Use our own insight and feedback from users to come up with improvements.
Continuously improve our support process.
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