About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ toughest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
And we’re growing fast.
We’re looking for a Senior Manager to support our Cloud Services team.
This can be a remote position (must be located in the United States).
Position Summary
The Cloud Services Senior Manager at Coalfire plays a crucial role in driving the organization’s business and practice direction. They possess strong communication skills, technical writing abilities, and expertise in cloud architecture, project management, marketing, and sales support. They are responsible for building and maintaining strong client relationships and actively managing project progress and resources. Additionally, they coordinate go-to-market strategies for new services and play a vital role in shaping the overall direction and success of the practice. People management, mentorship, recruiting, and training are also key responsibilities, ensuring the development and growth of both the team and the practice as a whole.
What You'll DoSupport the Quality and Risk Management process for our clients, review and hold accountable the team to a high standard of deliveryAttend and run executive steering committee calls with customers, build partnerships and relationships with key client stakeholdersOversee delivery teams by reviewing and advising on project resourcing plans, project plans, and roadmapsManage practice revenue by reviewing our backlog for accuracy and intervene in overrun projects to identify mitigation plansTravel required up to 25%Identify areas for process improvement and work to implement maturity in the governance of our engineering practiceCollaborate across the organization to define and develop offeringsBring creativity and knowledge domains to be successful in the development of service offeringsDevelop, measure, and monitor success criteria and key performance indicators (KPIs)Contribute to thought leadership and marketing effortsManage a team of managers, responsible for talent decisions regarding performance management, compensation and hiringProvide mentorship and coaching to team membersResponsible for building a world-class team for Cloud servicesProvide mentorship and coaching to team membersManage the team to achieve bookings targets and successful delivery to our clientsMaintains quality service by establishing and enforcing organization standardsBe knowledgeable with hyperscale public Cloud Service Providers (AWS, Azure, Google Cloud)Continuous professional development in maintaining industry specific certificationsMaintain strong depth of technical knowledgeSupport scoping and selling follow-on and new service opportunitiesCustomer obsession and focus on client satisfaction and renewalsAssist and provide expert on-boarding and operational standard methodologiesManage escalations of client engagements, ensuring delivery of quality products and servicesWhat You'll Bring8+ years direct operational or managed services experienceProven history of growing professional and/or managed services, supporting adoption, and ensuring retentionExperienced in cloud strategy, adoption, and operations within AWS, Azure, and GCPExperience managing financial aspects of services delivery such as recurring revenue, bookings, cost and marginConfirmed ability to drive continuous value internally and externallyYou will be a strong teammate, but still a self-starterThrive in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analyticalExceptional technical and problem-solving skills coupled with the ability to provide quick resolution to problemsPossess exceptional verbal, written, social, presentation, and interpersonal skills.Ability to work independently and as part of a team with professional attitude and demeanorCritical thinking, and ability to balance environmental requirements with mission needsBS or above in related Information Technology field or equivalent combination of education and experienceBonus PointsStrong hands-on experience with AWS, Azure and/or GCP capabilities and services (cloud certifications preferred)Proven expertise in implementation of system security and complianceExpertise with serverless, microservices, and other modern application architecturesCertifications in Cloud Vendors, as well with organizations such as CISSP, CISM, CISA, or PMPFamiliarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc.Why You'll Want to Join Us
At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.
Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.
At Coalfire, equal opportunity and pay equity is integral to the way we do business. A reasonable estimate of the compensation range for this role is $94,000 to $163,000 based on national salary averages. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Why You’ll Want to Join Us
At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.
Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.
At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, our Human Resources team at HumanResourcesMB@coalfire.com. 
