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Systems Administrator

unlimited holidays - work from home

Remote:

Full Remote

Contract:

Full time

Salary:

70 - 96K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in Information Technology or relevant field, 3-5 years of network or system administration experience, 2+ years in end-user facing technical support role, Industry certifications like CompTIA A+ preferred.

Key responsabilities:

Manage and secure enterprise devices through Microsoft Intune
Troubleshoot escalated technical issues to resolution

Restaurant365 Computer Software / SaaS SME https://www.restaurant365.com/

201 - 500 Employees

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Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

This position is primarily responsible for designing, organizing, modifying, and supporting Restaurant365’s computer systems and networks, as well as researching and implementing current and cutting-edge technical products and solutions.

How you'll add value:

Manage and secure enterprise devices through Microsoft Intune

Configure and monitor Microsoft Defender endpoint protection

Troubleshoot escalated technical issues to resolution, documenting occurrences, and resolutions

Continually improve infrastructure through optimization of existing systems, services, and technologies and through research and implementation of new and emerging technologies

Provide technical guidance and support to IT Specialists

Implement and maintain conditional access to protect networks, endpoints, and identities from threats while ensuring compliance through security policies

Implement identity protection through conditional access polices and other Microsoft Identity services to safeguard user identities and enforce zero trust security

Ensure security of company data; both internally and cloud hosted

Recommend, schedule, and perform hardware, software, and network improvements, upgrades, configuration changes, etc.

Collaborate with Facilities and Office Management to ensure proper IT infrastructure is in place for expansions, moves, and changes

Install, configure, monitor, maintain, and troubleshoot issues with conference room A/V equipment and/or office equipment such as printers, digital signage, and A/V equipment

Create, maintain, and update technical documentation, physical and logical network diagrams, policies, procedures, user guides, etc.

Support off-site events with a/v setup, tech support, and logistics

Other duties as assigned

This job has no supervisory responsibilities

Occasional travel may be required

What you'll need to be successful in this role:

Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience

Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred

3-5 years of network administration, or system administration experience

2+ years of experience in an end-user facing technical support role

Proven project and time management skills, with experience in planning, implementing, and managing IT projects

Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to a diverse audience

Excellent teamwork and collaboration skills, with the ability to work effectively with cross-functional teams

Adaptability and flexibility in a dynamic and fast-paced work environment

Expert troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple MacOS devices, iOS devices, mobile devices, and A/V equipment efficiently

Knowledge of wireless, wired, and VPN networks and equipment

Experience with enterprise security policies, access controls, and employee onboarding/offboarding processes

Advanced experience with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive, etc.)

Proficient in Microsoft 365 Admin Console, including administration of users and groups, resources, and licensing, billing, and subscriptions

Experience with Microsoft 365 admin centers, including Microsoft Entra, Exchange, SharePoint, Microsoft Purview, and Microsoft Security

Proficiency with Helpdesk systems configuration and functionality

Knowledge of MDM technologies such as Microsoft Intune and JAMF

Knowledge of workflow automations within systems such as Zapier, Workato, Power automate or similar software to reduce manual processes

Experience in any of the following systems are preferred: FreshService, Slack, Zoom, Atlassian, Monday.com, Torii

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds

R365 Team Member Benefits & Compensation

This position has a salary range of $70K-$90K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

#BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.