đ Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. Weâre passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. Youâll not only work with some of the worldâs most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and donât expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
đ About the Role
The Policy & Compliance Analyst will play a key role in supporting the organizationâs compliance program for Cloud Operations, Security, Engineering, and Privacy compliance initiatives, with a primary focus on ensuring the application of security best practices within cloud environments. The analyst will assist in tracking, improving, and maintaining the organizationâs IT processes, ensuring they meet or exceed audit requirements while aligning with broader IT business practices. Additionally, this role will support the organizationâs privacy and security strategy, ensuring compliance activities are effectively coordinated across departments.
đ§ ResponsibilitiesResponsible for supporting our Risk Assessment, Internal Audit, SOC 2 + HITRUST, and ISO 27001 audit processes, helping with the continuous update and maintenance of compliance policies, and tracking compliance effortsAssist in the completion of customer security and due diligence questionnaires, ensuring timely and accurate submissionsMonitor cloud operational metrics, working closely with the security team on policy alignment, and supporting the development of remediation strategies and mitigation controls for any identified compliance gaps or risksAssist in leading company wide initiatives around annual certification/audit objectives for SOC 2, HITRUST, ISO 27001, PCI, or other standards as needed, including working directly with external auditors to support audit effortsCreate and maintain documentation, such as policies and proceduresObtain, review, and refine organizational IT policies, standards, and procedures to identify control points that would assist in mitigating risk to the businessAssist in the maintenance and accuracy of various compliance toolsWork through and lead customer security questionnaire requestsEnsure all information technology systems, activities, policies, and procedures fully comply with applicable laws, standards, and regulationsWork with Cloud Ops, Engineering and Information Security to ensure full and complete implementation of IT controls, standards and policiesReview test results or interpret evidence to address vulnerabilities, gaps, or control deficiencies; work with stakeholders to establish plans for sustainable resolutionAssists in the execution of IT & security risk assessments and conducts related ongoing compliance monitoring activitiesPerform other tasks as necessary to ensure that compliance meets its commitments to stakeholdersđĄ RequirementsBachelor's Degree in Computer Science, Information Security, or related fieldFamiliarity and knowledge with relevant legal and regulatory requirements like SOC 2, ISO 27001, HIPAA, and Payment Card Industry/Data Security Standard (PCI.)Excellent verbal, written and organization skillsExperience in IT compliance, Cloud technologies, security engineering, application security, and data privacyKnowledge of information risk concepts/related business needs to security controlsPassion for working in a team-driven environment, with a commitment to continuous learning and professional growthCompensation: $70,000 - 90,000 Base đ Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards â Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunities
Rewards and recognition programs
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
đ About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and businessâ bottom line.
Today, Quantum Metric captures insights from 40 percent of the worldâs internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and youâre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidateâs sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.
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