Remote German-Speaking Customer Service Representative

Job Title: Remote German-Speaking Customer Service Representative

Location: Braga, Portugal (Remote Only)

Industry: Website Technical Solutions

Job Type: Full-time (Rotative Shifts)

Salary & Benefits:

• Competitive Salary
• Health and Life Insurance
• Career Growth Opportunities
• Meal Allowance
• Transport Allowance
• Company-Provided Equipment
  
  
  

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (including night shifts)
• Days Off: 2 Rotative Days per week
• Shift Flexibility: Rotating shift pattern with mornings, afternoons, and night shifts
  
  
  

Language Requirements:

• German (Minimum C2 level)
• English (Intermediate B2 level preferred)
  
  
  

Job Description:

We are seeking a German-Speaking Customer Service Representative for an exciting remote opportunity based in Braga, Portugal. This role is ideal for individuals with a passion for customer service and a strong interest in the Website Technical Solutions industry. As a key member of our support team, you will be responsible for providing high-quality, remote customer service to German-speaking clients, assisting them with technical queries, and resolving issues related to our cutting-edge website solutions.

This remote position is open exclusively for candidates based in Lisbon, Portugal, offering the flexibility of working from home while being part of a dynamic and rapidly growing company. Whether you have prior experience or are new to the field, we are looking for a motivated, customer-focused individual who is ready to tackle technical challenges and ensure our clients receive top-notch support. With C2 German proficiency and a solutions-driven mindset, you will have the opportunity to make a significant impact on the customer experience.

In this role, you will receive extensive training to ensure you are fully prepared to handle a variety of customer inquiries. You will be part of an evolving and innovative account, with numerous opportunities for personal and professional development. We value individuals who are eager to grow and want to contribute to our company’s success.

Key Responsibilities:

• Provide exceptional customer support to German-speaking clients via phone, email, and chat, primarily addressing technical issues related to website solutions
• Troubleshoot technical problems and offer quick, effective resolutions aligned with company guidelines
• Assist customers with website setup, configuration, installation, and troubleshooting
• Guide customers in navigating our website tools and solutions, ensuring they make the most out of our products
• Maintain clear and detailed records of all customer interactions and resolutions using the company’s CRM system
• Ensure a high standard of customer satisfaction, consistently meeting or exceeding performance goals
• Follow internal procedures to escalate unresolved technical issues to the appropriate teams
• Provide feedback and suggest process improvements to enhance customer experience and service delivery
• Stay up-to-date with product features and industry trends to ensure customers receive accurate, timely support
• Handle repetitive tasks with a positive attitude and strong attention to detail
• Maintain confidentiality of customer data and sensitive information at all times
• Effectively manage time and prioritize tasks, ensuring prompt response to all customer queries
• Demonstrate excellent communication and troubleshooting skills, with a calm and professional demeanor
• Ability to work under pressure, manage stress, and maintain a positive attitude in challenging situations
  
  
  

Skills and Requirements:

• Fluency in German (C2 level) is required for this role
• Intermediate English proficiency (B2 level) is preferred
• Customer service experience is a plus, particularly in technical support, but not mandatory
• Technical aptitude or an eagerness to learn new tools and systems related to website solutions
• Strong problem-solving skills, with the ability to troubleshoot and find solutions quickly
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor
• Ability to work independently and manage tasks in a remote work environment
• Comfortable working in rotative shifts, including weekends and night shifts
• Organizational skills, with a keen eye for detail
• Ability to work effectively as part of a team, supporting colleagues and collaborating to resolve customer issues
• EU ID required to work legally in Portugal
• Residence Card required for non-EU nationals
  
  
  

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage starting from day one, ensuring peace of mind for you and your family
• Career Growth Opportunities: A clear and structured career development path, with opportunities for promotion and skill enhancement
• Company-Provided Equipment: All necessary tools (laptop, software, etc.) will be provided by the company to ensure a seamless remote working experience
• Meal Allowance: Daily allowance to cover meal expenses while working remotely
• Transport Allowance: Assistance provided for commuting expenses (for onsite work, when applicable)
• Extensive Training: Comprehensive onboarding training to ensure you are equipped with the knowledge to succeed in your role
• Remote Work Flexibility: Enjoy the freedom and flexibility of working remotely from Lisbon while being a key part of a global team