K12 Customer Success Manager - Remote for School Districts (PA)

Job Title: Customer Success Manager - K12 School Districts (PA) - Remote

Company Overview

Join a pioneering organization that is the largest provider of virtual school-based healthcare services in the United States. Our mission is to transform school campuses into accessible hubs for vital physical and mental health support, reaching over four million K-12 students nationwide. We partner with school districts and health plans to dismantle barriers to care, regardless of students’ insurance status or ability to pay. By empowering students and families through accessible health services, we foster overall well-being and equity in healthcare.

Why You Should Consider This Opportunity

Be part of a committed team that is passionate about making a significant difference in the lives of students and their families. This role offers:

• The chance to impact equitable healthcare access for students and families.
• An opportunity to contribute to a fast-growing, mission-driven social enterprise.
• A nurturing environment where your professional achievements will be recognized and valued.
  
  

Role Overview

As a Customer Success Manager, you will be instrumental in driving the successful adoption and continuous engagement with our healthcare services across school districts. Collaborating closely with our Account Management and Implementation teams, you will support partnerships with schools, ensuring that students have access to quality healthcare.

Location: This is a remote position based in Pennsylvania with approximately 80% travel to school sites.

Key Responsibilities

• Cultivate and maintain robust relationships with school health and leadership teams to enhance engagement.
• Work collaboratively with school staff, both virtually and in-person, to comprehend and address their healthcare needs.
• Attend and facilitate events within school districts and community settings.
• Proactively resolve complex issues to ensure satisfaction among our partners.
• Advocate for the healthcare accessibility needs of students and families.
• Provide regular internal reports on account health, usage metrics, and satisfaction levels.
• Log pertinent activities and insights in our CRM system to enhance strategic account planning.
  
  

Required Skills

• Proven expertise in customer success or relationship management within educational or healthcare settings.
• A strong reputation for establishing trust and rapport with stakeholders.
• Exceptional written and verbal communication abilities, adaptable to diverse audiences.
• A self-motivated and proactive approach to managing schedules and commitments.
• A desire for continuous professional growth and learning, demonstrating adaptability to evolving business and customer needs.
  
  

Qualifications

• Experience in customer success, particularly within K-12 education or healthcare environments.
• A background working with children from diverse socioeconomic backgrounds.
• Willingness to meet fingerprinting requirements for DOJ-cleared school access.
• Ability to travel up to 80% of the time.
• Current residency in Pennsylvania (Philadelphia preferred).
  
  

Compensation And Benefits

We offer a competitive compensation package, ranging from \(90,000 to \)110,000, including base salary and performance-based incentives. Our comprehensive benefits package includes a 401k match, healthcare coverage, paid time off, and additional perks.

Commitment To Diversity And Inclusion

We are dedicated to fostering a diverse, inclusive, and equitable workplace. We value the perspectives of individuals from all backgrounds and proudly uphold our status as an equal opportunity employer. A background check is required after an employment offer is extended.

If you are passionate about making a positive impact and excited about this opportunity—regardless of whether you meet every qualification—we encourage you to apply!

Employment Type: Full-Time