About Smart Communications
Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.
Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.
The responsibilities of the role include:
- Understand & evangelize the Smart Communications solutions and industry offering.
- Conceptualize and design solutions for prospective customers and industry partners, meeting unique requirements as stated in RFI/RFP document, enabling customers/partners to derive value propositions from the proposed solution.
- Identify, qualify and document clients’ business and functional requirements to effectively present the Smart Communications solutions as well as identify solution gaps and communicate them back to product management.
- Define to-be operating model that can deliver operational efficiency, greater control and transparency using the solutions technology across different business functions.
- Prepare business cases, solution briefs and presentations for solution walkthroughs and sales pitches.
- Demonstrate a high degree of intellectual curiosity and ability to absorb concepts quickly while independently executing complex strategies leading to a technical win.
- Build customized demonstrations and POCs as an aid to the sales process.
- History of passion for digital experiences and cloud technology
- Ability to communicate complex ideas effectively verbally, in writing, and within presentations and demonstrations to C level executives within our client base.
- Deliver presentations and solution demonstrations at sales meetings and events.
- Work with sales and industry marketing to develop and implement strategic industry programs
- Support the on-boarding of Smart Communications customers and partners.
- As a domain expert, be aware of industry trends, business drivers and regulatory initiatives; understand the competitive offerings and their differentiators in the market.
- As a Customer Communications Management (CCM) and adaptive forms Subject Matter Expert, play a supporting role to the Solution Consulting team with respect to best practices, sales and technical enablement and demonstration support.
- Be a strategic and dynamic member of the company to help drive overall company growth
- Demonstrate thought leadership through interactions with Product Management and Engineering
What we’re looking for:
Must have skills/experience:
- Solution Consulting / Pre-Sales experience within a SaaS environment
- Strong background in digital communication-based platforms such as or similar to:
- Marketo and Adobe Experience Cloud, Salesforce Marketing Cloud, Twilio, Amazon SES etc.
- Deep experience with digital communications channels including email, SMS, RCS, WhatsApp, push notifications, chat etc.
- Demonstrable understanding and appetite for digital technology including:
- Customer Communications Management Solutions
- Forms Automation and Digital Transformation
- JSON
- RESTful Web Services and OpenAPI
- Webhooks
- SSO
- OAuth
- HTML/JavaScript/Front-end web technologies
- XML, XSLT and XSL-FO
- Strong industry knowledge with an ability to demonstrate previous experience in a solution designing role preferably within the digital communications industry. Direct CCM (Customer Communications Management) is a plus
- Experience of working alongside product teams and staying abreast of product developments, competitor activities and market developments.
- Ability to quickly establish key facts, requirements to evaluate and propose solutions to business problems or processes.
- Analytical and consultative approach to client engagements.
- Excellent interpersonal, written, verbal communication and presentation skills (web & in-person) required.
- Personal management style that is collaborative in nature, pragmatic, and open/flexible to a rapidly changing environment.
- Good commercial decision-making skills.
- Confident client service approach with a ‘can do - will do’ attitude.
- Ability to travel 30% of the month.
- Ability to work from home.
We look for the following SMART values in everyone we hire at Smart Communications:
- Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.
We provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday!
This role is fully remote.
So, if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
To learn more about Smart Communications visit:
https://www.smartcommunications.com/
