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Onboarding Representative | Flexible Work Arrangement

Remote:

Full Remote

Work from:

Philippines

Offer summary

Qualifications:

Strong written communication skills., Ability to learn N2 systems., Organized with attention to detail., Competent in Excel and Google Suite..

Key responsabilities:

Facilitate onboarding of new employees.
Manage schedules for various training sessions.

MicroSourcing Large https://www.microsourcing.com/

5001 - 10000 Employees

See all jobs

Job description

Position Title: Onboarding Representative

Work Setup: Hybrid

Shift: Night Shift

Position Summary: We are seeking a dedicated Onboarding Representative to facilitate the smooth transition of new employees into our organization. This role is crucial in providing a welcoming and informative onboarding experience that helps new hires acclimate to our company culture and policies. The ideal candidate will possess strong communication skills, a passion for supporting others, and a keen eye for detail.

Job Responsibilities

Responsible for effectively and accurately onboarding candidates to ensure show-to-training
Schedule pre-training, Franchise Training, Tech and Sales Training
Submit a request for Welcome Kit
Notify coaches of candidate assignments and send Predictive Index Coaching report.
Candidate Email Communication
Monitor Franchise paperwork completion and follow up with candidates on outstanding paperwork
Administer Bonzo video when map is issued
Reach out to ADs for Launch videos
Manage check in of candidates to Product training. Communicate with relevant teams which candidates do not show or complete training
Provide email Tech support to candidates through their ramp-up as needed.
Troubleshoot issues with ppAD, only escalating when onboarding representative can not resolve directly with the ppAD
Be first line of support via email for a ppAD on process related issues to allow GC to focus on Sales Coaching and pPAD to focus on sales
Monitor and troubleshoot access to Compass
Ensure set up of ppAD folders
Submit changes through People Mover
Support Onboarding Coordinator
Submit FTLs
Manage entry & exit interviews in Asana

Qualifications

Strong written communication skills.
Ability to learn N2 systems for franchise recruitment & onboarding.
Organized, attention to detail and able to effectively manage multiple moving parts
Teamwork oriented, self motivated and goal driven
Attention to detail
Customer Service Mindset
Competent skills: Excel, Google Suite, Calendly and Zoom
Preferred skills: Greenhouse ATS or other comparable ATS