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Windows Escalation Engineer

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Nigeria

Offer summary

Qualifications:

In-depth knowledge of Windows OS, components and architecture., Experience with Windows debugging tools and techniques., Proficient in C++ and C# for code analysis., Knowledge of network analysis and protocols..

Key responsabilities:

Provide technical support for complex Windows issues.
Collaborate with teams to identify root causes of problems.

Techunting Scaleup https://techunting.net/

51 - 200 Employees

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Job description

26 days ago

3 Years of experience Remote

Description

Location:

This is a fully remote role, however candidates must be located in Europe or South America.

Department

Software Engineering

About The Client

The client is revolutionizing how businesses enable BYOD workforces, eliminating the need to purchase and secure laptops or manage virtual desktops. Their patented technology offers companies a new approach to securing remote employees and contractors working on unmanaged computers. With their Blue Border™ software, work operates within a company-controlled Secure Enclave installed on the user’s computer, allowing IT teams to secure company data while ensuring end-user privacy. Over 700 organizations, including Fidelity, Guardian, and Voya, trust the client to meet FINRA, SEC, NAIC, and SOC 2 standards.

What You Will Do

Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
Analyze and isolate complex problems into a reproduction of the issue.
Able to explain complex technical issues to non-technical people.
Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.

Requirements

What You Will Bring:

In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).
Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler).
Proficiency in C++ and C# for analyzing and debugging code-related issues.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Ability to work independently and as part of a team in a fast-paced environment.
Experience with Windows internals (COM, RPC, drivers).
Knowledge of networking protocols.
Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.
Kusto/KQL knowledge for telemetry analysis.