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Product Support Specialist - Intern

Remote: 
Full Remote
Contract: 
Internships
Salary: 
10 - 10K yearly
Experience: 
Entry-level / graduate
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, Basic understanding of SQL, Strong passion for technology, Excellent written and verbal communication skills.

Key responsabilities:

  • Provide timely support to customers
  • Troubleshoot software-related issues
Spektra Systems logo
Spektra Systems https://spektrasystems.com/
201 - 500 Employees
About Spektra Systems
Spektra Systems is an innovation leader in cloud computing products and services. Our mission is to enable people and businesses to achieve more with the help of effective technological solutions. Our four revolutionizing products are designed to help Cloud partners run and grow their businesses efficiently. a) CSP Control Center (www.cspcontrolcenter.com) Automating CSP business. Enabling growth. C3 streamlines the entire business & technical lifecycle for Microsoft CSP partners. The platform provides an effortless self-service experience that scales productivity and business development. b) CloudLabs (https://cloudlabs.ai/) Transforming virtual learning through immersive technology. CloudLabs is a self-service, end-to-end learning experience platform that delivers Microsoft Azure hands-on workshops at scale. Designed for training providers, ISV’s and system integrators, Cloudlabs has transformed the way cloud workshops and demonstrations are conducted. c) SaaSify (https://saasify.ai/) Helping ISVs and SaaS companies grow their business. SaaSify is a one-of-its-kind solution built to simplify, streamline and accelerate revenue growth on cloud marketplaces. The platform enables companies to optimize, list, sell and manage their software offerings — cost-effectively. d) Spektra Academy (https://spektraacademy.com/) Empowering individual learners through hands-on lab training and certification. Along with advanced solutions, we offer end-to-end services comprising advisory and consulting, product customization, and managed services. We’re headquartered in Seattle, the United States with offices in Canada, India, and Mexico and clients worldwide. Check us out at www.spektrasystems.com
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Job description

This is a remote position.

As a Product Support Specialist, you will play a vital role in ensuring our clients have a seamless experience while using our SaaS-based application. You will work closely with our clients, understanding their needs, and providing effective solutions to any challenges they may encounter.  This role is ideal for a recent graduate who possesses a passion for technology, excellent communication skills, and a willingness to learn and grow within a dynamic environment.

Responsibilities:
  • Provide timely and professional support to customers via various channels (email, chat, phone) regarding product-related inquiries, issues, and requests.
  • Troubleshoot and diagnose software-related issues reported by customers, guiding them through resolution steps.
  • Collaborate with cross-functional teams including development and QA teams to address complex technical issues and ensure prompt issue resolution.
  • Document and track customer interactions, issues, and solutions in our support ticketing  system.
  • Assist in creating and maintaining product documentation, user guides, and knowledge base articles.
  • Contribute to ongoing improvement of product support processes and procedures.
  • Escalate critical or unresolved issues to appropriate teams and follow up until resolution.
  • Proactively identify opportunities for product improvements based on customer feedback and pain points.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Strong passion for technology and willingness to learn about our SaaS-based application's functionalities and technical aspects.
  • Basic understanding of SQL and the ability to write and execute simple SQL queries.
  • Excellent written and verbal communication skills to effectively interact with clients and internal teams.
  • Strong problem-solving skills with the ability to think analytically and logically.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Detail-oriented and highly organized, with excellent time management skills.
  • Previous customer service experience or internships in a technical support role is a plus
Stipend details:
  • During the training Period (3 months) - INR 10,000/- per month, purely subject to your performance and contribution. This decision of stipend eligibility lies with the concerned Department Head.
  • Month 4 – Full time offer or termination of Internship (based on performance and evaluation during the Internship period)
During the Intern period, we’ll be doing a monthly performance review and will be sharing feedback monthly. 
Upon completion of the internship period, solely depending upon performance and deliverables during the contract phase, we may be able to convert this into a full-time employment

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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