Customer Care Representative

Elevate your career as a Customer Support Representative with our client in the NYC Metro. This role assists customers with questions about their health insurance, whether it be benefits, coverage or claims. You’ll also help customers resolve issues and get connected with care, doing so with exceptional service. We’re looking for a detail-oriented individual with strong communication skills, problem-solving abilities, and a passion for helping others. Create your profile to apply to be listed on our site for this and other similar roles! This is a full-time remote role.

Responsibilities:

• Respond to customer questions about health insurance plans, benefits, coverage, and claims through phone, email, or chat.
• Guide customers through enrollment and renewal processes, making sure they understand eligibility and plan options during open enrollment.
• Clearly explain policy details, like premiums, deductibles, co-pays, and network providers, to help customers understand their options.
• Help customers file claims, track their status, and resolve any issues or denials along the way.
• Handle complaints and concerns with care, working to fix billing problems, coverage disputes, or other service issues.
• Keep customer records accurate and up to date, including personal and policy information.
• Work closely with internal teams, like billing and claims, to quickly address customer needs and find solutions.

Qualifications:

• High school diploma or equivalent (required).
• Previous experience in customer service with heavy telephone presence.
• Excellent verbal and written communication skills for explaining complex insurance information to customers.
• Strong problem-solving abilities to resolve customer concerns and disputes effectively.
• Proficiency with computer systems, including CRM software or applications.
• Attention to detail for accurately updating customer accounts and processing claims.
• Empathy and active listening skills to provide a positive and supportive customer experience.

Benefits:

If hired directly, access the benefits offered by the hiring employer.

If hired as a temporary W-2 employee through GloballyHired, benefit from a comprehensive healthcare package, including Minimum Essential Coverage (MEC) and Most Valuable Plan (MVP) health plans. Additionally, enjoy access to dental, vision, life insurance, Accidental Death & Dismemberment (AD&D) coverage, and 401(k). Choose from convenient weekly or monthly plan options to suit your needs.

Join Us:

This is a post inviting jobseekers to apply to be considered to be part of GloballyHired—a new way to find work. This role is actively being recruited by one of our clients on GloballyHired—don’t miss your chance to be considered!

GloballyHired is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, GloballyHired follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes.