Client Support and Fulfillment Coordinator

What We Need

Corpay is currently looking to hire a Client Support and Fulfillment Coordinator within our Stored Value Solutions (SVS) division, a world leader in gift cards whose mission is to increase the value and impact of our clients' gift card programs. The Solutions B2B C lient Support and Fulfillment Coordinator ensures quality service to card partners and customers by providing ongoing support. You will work directly with our clients and buyers to ensure orders are fulfilled in an efficient and timely manner to support the strategic growth of their programs. In addition, partnering with the sales, marketing, and brand partnership teams you will handle day-to-day client and customer requests maintaining direct communication to ensure the smooth flow of program operations and effective issue resolution. Collaborating closely with the Director and Manager of B2B the Support and Fulfillment Coordinator will assist in special projects and initiatives to continue accelerating our growth.

How We Work

As the Client Support and Fulfillment Coordinator you will be expected to work in a Remote environment. Corpay will set you up for success by providing:

• Company-issued equipment with remote access
• Formal, hands-on training, as needed
  
  

Role Responsibilities

The responsibilities of the role will include:

• Working directly with internal and external partners to provide day-to-day account support, problem resolution, research and analysis.
• Supporting activities may include account maintenance, order processing, user security, report generation, reconciliation, funding and billing.
• Being highly responsive to inbound emails, and chat.
• Utilizing available tools to track appointments and manage priorities.
• Processing customer requests with minimal assistance and maximum efficiency.
• Discussing functionality and training customers with minimal assistance, identifying and requesting set up changes, and maintaining knowledge level as product and system updates are released.
• Identifying process issues and suggesting/implementing solutions.
• Mastering complex back-office processing and effectively and pro-actively seeking customer impacting information and data, interpreting, acting upon and updating data effectively
• Acting as a liaison in a cross-functional team.
• Actively collaborating with the Finance and Tech Team on various projects and initiatives
• Working with some of the largest brands in each industry.
• You will also have a role in improving the brand experience by stream-lining the customer journey.
• Acting as internal resource for associate questions and email escalations
• Reviewing and fulfilling large volume purchase orders, including: activating, recording, reporting and submitting tracking information
• Completing special projects or assists other departments as assigned by Director or Manager
  
  

Qualifications & Skills

• Associate or Bachelor’s degree preferred or 2-4 years of customer service experience in a related field.
• Proficiency with Microsoft Office applications, specifically Excel (pivot tables, lookup functions) and Word.
• Experience using CRM applications such as Jira, Salesforce, Service Cloud, Zendesk
• Demonstrated strong communication and interpersonal skills and analytical skills; attention to detail and follow-up skills. Demonstrates exceptional multi-tasking skills.
• An entrepreneurial mind-set. Can streamline processes and work cross-functionally to solve problems quickly in a fast-growing department.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve client/customer issues in a professional manner.
• Applicants must be willing to work Pacific Standard Time and be located in the United States.
  
  

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range is $50,000 - $60,000 .

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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