Global Professional Services Partner Manager

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Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

Protection Starts with People.  Proofpoint.

The Role

The Partner Manager will be a crucial part of the Global Partner Organization to drive engagement across stakeholder groups within Proofpoint’s partner ecosystem to further the success of our partner community.

As Global PS Partner Manager, you will engage and work with our most strategic partners that deliver professional services to customers for our existing Proofpoint Enterprise solutions. 

As Global PSPM, you will enable the services strategy of our managed partners.

You will coordinate with Sales, Product, Legal, Finance and Operations to fulfil engagements through our partners. You will develop deep and lasting relationships with our partner’s services delivery teams and help our enterprise customers maximize their value on cloud and on-prem, building on the partner and customer knowledge.

You will own the shared roadmaps to co-deliver services to our customers where applicable.

This is an exciting opportunity to help design and build new Partner Certification Program for our top partners and support other key partner-facing initiatives. 

This role reports to the EMEA Professional Services Director and will work closely with the Global Partner Marketing and Channel Teams.

Your day-to-day 

• Own and manage the delivery of Professional Services engagements through partners
• Ensure that Customer Satisfaction, Churn and Best Practice are a focus for all engagements
• Work with the Sales and Channel managers globally to engage the right partners for delivery
• Assist and advise the Channel Teams with the identification, onboarding, costs, and enablement of new partners, based on project needs and missing competencies
• Foster positive relationships with our Partners as their primary point of contact at Proofpoint
• Oversee Partner Certification, including Onboarding discussions and monitoring and assessment of progress (program view)
• Monitor feedback on our certification program and curriculum, and use this to evolve, identify gaps and improve the process or content accordingly
• Driving, collaboration and advocacy in the PS group by meeting with content stakeholders to identify gaps in content and evolve content and documentation based on Partner feedback
• Collaborate with the Global Partner Communications lead to ensure the Partner Program and strategic initiatives are represented in all upcoming partner-facing and PFPT communications
• Ensure that contract terms and conditions are clear and understood by the Partners
• Help to manage invoices and bills sent from Partners
• Where applicable, work with Partner on the co-delivery model:
  • Identifying requirements which fall outside of Partner’s skill set
  • Working on upsell and cross-sell opportunities

• Prepare reports on partner performance
• Manage partner badging initiative to help recognize partner organizations and individuals for their PFPT achievements

What you bring to the team

• Solid industry experience in a customer-facing technical field such as professional services, sales engineering, or project management in an IT organisation.
• A solid business acumen in a commercial partner led SAAS environment
• Strong negotiation and relationship-building skills in partner context
• Experience drafting, editing and finalising SOWs and partner documentation
• Critical situation management skills in a rapid-paced environment
• Experience of large systems design and project implementation for enterprise email environments.
• Broad technical knowledge of Messaging Architecture, Internet Protocols and technologies
• A reasonable understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI;
• Understanding of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.);
• Sendmail OR Email messaging infrastructure system administration experience is nice-to-have
• Ability to communicate effectively at all levels of a customer/partner organization;
• Additional languages would be advantageous (French/Spanish/Italian/German).

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!