Overview
Job Description:
The Implementation Specialist is responsible for managing solution and application implementations for new and existing customers. This role focuses on smaller-scale implementations, typically involving lower-complexity software solutions or smaller customer accounts. Projects may include new system conversions, cross-selling opportunities, or mergers with relatively low complexity. Key responsibilities include customer data conversion, system configuration, go-live transitions, or a combination of these tasks to ensure successful implementation outcomes.
Key Responsibilities
- Communicate effectively and interact professionally with customers to provide a seamless implementation experience.
- Introduce customers to their assigned CSI solutions, ensuring clarity and understanding of the tools and systems.
- Define and document implementation requirements, ensuring alignment with each customer’s functional expectations.
- Stay updated on relevant products and enhancements to maintain expertise for successful customer training and system conversions.
- Assist with data migration, system configuration, and troubleshooting during the implementation process.
Experience
- A minimum of two (2) years of relevant work experience, preferably in software implementation, customer service, or technical environments.
Education
- Bachelor’s degree or equivalent work experience, demonstrating knowledge and understanding of relevant technical concepts.
Skills & Attributes
- Strong communication and customer interaction skills.
- Attention to detail and ability to ensure alignment between system capabilities and customer expectations.
- Proficiency in learning and applying new software solutions.
This role is ideal for professionals with a customer-focused mindset and a passion for delivering high-quality implementation experiences.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
