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GAS TECHNICAL SERVICE SPECIALIST, SOUTH

Remote: 
Full Remote
Work from: 
Cameroon, United Kingdom, California (USA), United States

Offer summary

Qualifications:

In-depth technical knowledge of products, Experience in training and upskilling, Strong compliance and performance management skills, Ability to resolve technical escalations.

Key responsabilities:

  • Support management of Service Partners
  • Deliver onsite training and support
Ariston Group logo
Ariston Group XLarge https://www.aristongroup.com/
10001 Employees
About Ariston Group
Ariston Group is a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro-forma inclusion of Wolf-Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021.Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pump, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems.The Group offers a full range of products, solutions and services mainly under the global brands Ariston, ELCO and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, ATAG, Brink, Chromagen, Racold as well as Thermowatt and Ecoflam in the components and burners business.
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Job description

Job description:

Parts & Service Department- Technical Service SpecialistReports to- National Service Manager, UK & IrelandBased- South

 

Job description

The Technical Service Specialist is expected to support the management of the Service Partners and installers across the South of the UK.The core objective will be to support the National Service Manager in managing the compliance, performance and onboarding of Service Partners and installers.

Job responsibilities

• Achieve service excellence across Ariston UK Ltd product range through in-depth technical knowledge and awareness of all products.• Partnering with Service Partner Engineers in delivering training and upskilling activities.• Deliver onsite training to Service Partners and installers on installing, commissioning, servicing and repairing Ariston UK Ltd products.• Attending technical escalation visits to resolve and customer complaints.• Support National Service Manager with Service Partner compliance, ensuring all documentation and certification is up to date.• Support National Service Manager with Service Partner Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).• Support with complex installation or commissioning activities, ensuring products are installed to manufacturer’s instructions.• Support in attending emergency breakdown jobs, where there is no Service Partner availability.• Support in technical escalations, due to continued product failure or on Group technical request.• Carry out onsite safety and compliance audits and technical sales support to Area Sales Managers.• Excellent knowledge of the product range across all Ariston UK brands.• Any other reasonable tasks as assigned within the training area of responsibility.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Problem ManagementCompliance ManagementCommissioningInstaLODComputer Repair

Other Skills

  • Technical Acumen
  • Training And Development
  • Customer Service
  • Teamwork
  • Communication
Are you interested?

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