Sr. Business Operations Analyst

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The Senior Business Operations Analyst is a critical member of the LiveRamp Post-Sales Operations  organization. Reporting to the Director of Post Sales Operations, the Senior Business Operations Analyst is responsible for supporting the Services organization (and other Post-Sales organizations) and leaders with a broad range of process, system, data, reporting and enablement activities to ensure the business is operating efficiently and the underlying infrastructure is built to support the growing needs of the business.

You will:

• Serve as a trusted advisor and primary business partner to the Services leadership team for all operational aspects of the business

• Identify and define business requirements for evolutionary and transformational operational improvement opportunities spanning policy, process, data, reporting and systems

• Collaborate with other business partners to ensure connectivity and seamless customer experience across all post sales functions, including Services, Support and Customer Success 

• Provide expert run-the-business operational support to Services & Post-Sales stakeholders, including tool troubleshooting & issue resolution

• Partner with Business Technology teams to translate business requirements into functional and technical solutions to address business problems

• Act as Product Owner for operations owned tools, providing stakeholder support and driving new / enhanced features implementation

• Independently manage operational improvement projects, including change management and enablement

• Provide insights and analysis on structured and unstructured data with little direction

• Own business forecasting when applicable (ex: revenue, bookings)

• Provide input to high level operations strategy, planning & goal setting. 

About you: 

• 3-5 years working as a business analyst in a Services or Customer Success function within a Saas company

• Thorough understanding of the primary business processes of a Services business

• Proven ability to identify critical value-adding enhancements to business processes and systems

• Proven project management capabilities for small to medium sized projects

• Strong analytical and problem solving skills and an investigative mindset, with expertise successfully working through ambiguous situations

• Highly organized and detail oriented

• Ability to make prioritization decisions and influence without authority

• Strong ability to effectively communicate complex concepts to various audiences - from senior leadership to individual contributors

• Advanced process documentation skills and familiarity with LucidCharts, Miro, Visio or other process documentation tools

• Expert in reporting and analysis in Gsheets, and ability to create and present information in Google slides 

• Familiarity with SFDC, Workday and Professional Services Automation (PSA) systems preferred
   

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

• Location: work in the heart of San Francisco, from other LiveRamp hubs across the US, or remote

The approximate annual base compensation range is $91,000 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.