Candidates must be located in the Colorado Springs or Denver, Colorado area.
Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.
Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.
Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.
Values –
- Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
- Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
- Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect
Position Summary: The Junior IT Support Engineer provides responsive, high-quality technical support to internal employees across various IT platforms, including web, desktop, and mobile applications, as well as physical devices. This role involves assisting with system administration tasks, managing device inventory, and ensuring smooth daily IT operations. The Junior IT Support Engineer is responsible for resolving technical issues, supporting end-user needs, and contributing to the ongoing improvement of IT workflows. The role requires a proactive approach to problem-solving, strong communication skills, and a desire to grow in the IT field.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide prompt technical support for web, desktop, and mobile applications, as well as physical devices.
- Assist in managing third-party applications (Google Workspace, Slack, Microsoft, etc.).
- Support SaaS product rollouts and assist with training end-users as needed.
- Help with new hire onboarding tasks and employee offboarding.
- Assist with inventory management and device tracking.
- Administer Helpdesk platforms (ex: Jira) and track support requests.
- Troubleshoot and resolve basic device, system, and application-level technical issues.
- Communicate with end-users in non-technical language to provide clear updates and instructions.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
Education/Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 1 year of experience in a technical role within IT, preferably in IT Support or Helpdesk.
- Familiarity with Google Workspace (Google Enterprise+), Slack, and Microsoft 365, to include administration and support of these platforms.
- Broad technical knowledge in supporting both software and hardware, including Windows devices, Windows OS, Apple devices and Apple iOS.
- Proven customer service and problem-solving skills in both remote and on-site environments.
- Excellent communication, writing, and interpersonal skills, with the ability to interact effectively with diverse teams.
- Must be self-driven, with the ability to multitask and prioritize in a fast-paced remote environment.
- Detail-oriented with a high level of accuracy and a commitment to continuous learning and skill development.
- Experience working in HIPAA and SOC2 compliant organizations is a plus.
- CompTIA Security+ certification is a plus.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.
The Pay Range For This Role Is
55,000 - 65,000 USD per year(United States)
