Client Relationship Strategy Manager

Billennium has been operating in the IT services and solutions industry for more than 20 years. Since 2003, the company has grown with the advancement of technology, providing the best solutions to our clients. We execute IT projects and services in Poland, across the European Union, as well as in Canada.

Currently we are expanding our team and looking for a Client Relationship Strategy Manager to join our Customer Experience (CX) department.

The Customer Experience (CX) department at Billennium is dedicated to delivering seamless, customer-centric interactions by aligning internal processes, client relationships, and service offerings. Our mission is to continuously improve the customer journey, ensuring satisfaction and fostering long-term partnerships.

Requirements:

• 3-5 years in client relationship or service development in IT services.
• Ability to identify and leverage improvement opportunities.
• Engage clients strategically and propose solutions.
• Familiarity with trends and emerging technologies.
• Sales and Service Development: Expertise in service expansion and relationship building.
• Proven success in managing expectations and closing deals.
• Bachelor’s degree in business, marketing, or related fields.
• Proficiency in English (written and spoken).

Responsibilities:

• Focus on the strategic aspect of the customer journey by understanding clients long-term needs and expectations.
• Analyze market trends and feedback to propose new or extended services.
• Ensure the company’s offerings evolve to meet client demands and market dynamics.
• Serve as a bridge between customer vision and service offerings.
• Collaborate with teams such as: Sales Teams (Pharma, Public, Cross-Industries), Presales/Advisory, Partnerships, Marketing, VMO, Business Delivery Managers Team, Competency Centers, HR.
• Organize and lead Customer Engagement initiatives such as workshops and conferences, working in partnership with other teams.

Our offer:

• Stable, full-time employment at a company recognized with the Great Place to Work certificate.
• Training and learning support
• Career development opportunities
• Attractive benefits package (medical care, group insurance, English language classes, Multisport card, cafeteria system).
• Remote work

If this position looks interesting for you - do not hesitate and "apply" via link above!